Student Service Representative at ESL School

NYC Global Center - Locations in Manhattan, NY; Forest Hills, NY & Fort Lee, NJ

Now Hiring: All 3 locations (In-Person)

We are NYC Global Center. NYC Global Center serves a diverse, foreign-born population for whom English is a second language. This institution strives to realize two primary goals:

• Improve students' ability to comprehend the English language; and
• Provide students with both the vocabulary and grammatical structures necessary to become fluent in English.

Responsibilities:

• Provide professional and welcoming customer service to students, faculty, and staff
• Respond to student inquiries and provide accurate information regarding classes, schedules, enrollment, school policies, and services
• Communicate with students through phone, email, and in-person interactions
• Assist students with enrollment, class changes, payments, and other administrative requests
• Maintain accurate student information, records, and documentation
• Perform data entry and other administrative tasks as needed
• Follow up with students regarding inquiries, requests, and outstanding matters
• Listen to student feedback and communicate suggestions for improving the student experience
• Support student enrollment and other student-related sales and service activities
• Assist students from diverse cultural and language backgrounds using bilingual or multilingual communication skills when needed
• Help maintain an organized, professional, and welcoming front-office environment
• Collaborate with faculty and staff to address student needs and resolve issues efficiently
• Perform additional administrative and student support duties as assigned

Qualifications:

• Previous experience in customer service, student services, administration, reception, or a related field preferred
• Strong communication and interpersonal skills
• Professional and friendly attitude
• Strong attention to detail and accuracy
• Ability to multitask and prioritize responsibilities in a fast-paced environment
• Comfortable communicating with people from diverse cultural and language backgrounds
• Bilingual or multilingual skills are a plus
• Ability to work independently as well as part of a team

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned.

Pay: From $50,000.00 per year

Ability to Commute:

• New York, NY 10001 (Required)

Work Location: In person