Student Services Centre Supervisor

Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.

Full-time, Fixed-term to 31 March 2028

Applications are invited for the post of Student Services Centre Supervisor in the Student Administration Directorate.

Student Administration is responsible for delivering core administrative functions related to the student journey from Enrolment to Completion. The Directorate is part of the wider Student Journey Division which is focused on delivering an excellent student and staff experience by developing and delivering effective and efficient services and support.

The Student Services Centre within Student Administration has been designed to provide a central point of contact for all non-academic enquiries and services, making it easy for students to obtain the information and help they need. The team is focused on delivering an excellent student experience by developing and delivering effective and efficient services to support students through their journey at the University.

Candidates should demonstrate a commitment to delivering excellent customer service, including experience of managing enquiries and requests from a range of service users. They should have excellent IT, organisational and interpersonal skills. In addition, they must be able to work under pressure and respond quickly and effectively to changing requirements in a busy environment.

The role-holder will work closely with other colleagues across Professional Services, to ensure that a well coordinated service is provided to students.

In return we offer a highly competitive rewards and benefits package including:

• Generous annual leave entitlement
• Training and Development opportunities
• Pension Scheme with generous employer contribution
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing
• Free parking

The post is based in Egham, Surrey where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

For an informal discussion about the post, please contact Elsa Day at [email protected].

For queries on the application process the Human Resources Department can be contacted by email at: [email protected]

Please quote the reference: 1026-335

Closing Date: 23:59, Sunday 1 November 2026

Interview Date: Tuesday 10 November 2026

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page.

Job Details

Location

Egham

Salary

£34,670 per annum - including London Allowance

This is the expected starting salary for this post. Appointment at a higher point may be made for candidates who demonstrate exceptional skills and experience relevant to the role.

Post Type

Full Time

Hours per Week

35

Weeks per Year

52

Closing Date

23.59 hours GMT on Sunday 01 November 2026

Reference

1026-335

This position is not eligible for hybrid working.