Student Services Coordinator

Position Overview

At Keiser University Vietnam, we believe a great university experience extends far beyond the classroom. We are looking for a Student Experience Coordinator who enjoys supporting students and contributing to a welcoming and engaging campus environment.

This role combines student services and campus activities , offering the opportunity to work directly with domestic and international students throughout their university journey. You will help students with enquiries and administrative procedures, coordinate activities and events, and work with academic and administrative teams to support the overall student experience. If you enjoy working with students in an international higher education environment, this role offers opportunities to learn and grow with our team.

Key Responsibilities

1. Student Services & Student Support

• Coordinate student services throughout the student lifecycle , including onboarding, orientation, academic progression, and graduation.
• Serve as a primary point of contact for student enquiries about academic policies, campus services, and administrative procedures, providing guidance and following up with relevant departments.
• Work with academic and administrative teams to address student concerns and connect students with appropriate support.
• Support international students with campus integration and administrative processes, helping them settle into university life.
• Maintain student records and process student requests and documentation in accordance with university policies.
• Support student recognition initiatives, disciplinary procedures, and student feedback activities in coordination with relevant departments.
• Prepare reports and suggest improvements to student services based on student feedback and day-to-day observations.

2. Student Engagement & Campus Activities

• Plan and coordinate student activities , orientation programs, workshops, competitions, cultural activities, and campus events.
• Coordinate event logistics, schedules, and communication with internal teams and external vendors, and assist with budget planning and tracking.
• Support student clubs, student ambassadors, and student leadership programs , including helping students organize their own activities.
• Engage with students to understand their interests and encourage participation in campus life.
• Collaborate with academic and administrative departments to deliver activities that support student learning, development, and community engagement.
• Prepare communication content to promote student activities and share updates across university channels.
• Collect participation data and student feedback to review activities and improve future programs.

Requirements

A bachelor’s degree in Education, International Relations, Business Administration, Marketing, Communications, Event Management, or a related field.

Experience

• At least 2 years of experience in student services, customer service, event coordination, or related roles at educational institutions or organizations, preferably in international education.
• Experience planning and organizing student events and campus activities , such as orientation programs, workshops, competitions, and cultural events.
• IELTS 6.5 or equivalent English proficiency .

Skills & Personal Qualities

• Friendly, outgoing, and approachable , with an interest in supporting students.
• Good organizational and event coordination skills.
• Good communication and problem-solving skills.
• Willingness to take initiative, learn, and collaborate with others.
• Proficiency in Microsoft Office, Google Workspace, and social media platforms.
• Familiarity with CRM or Student Information Systems is a plus.

What We Offer

• A competitive compensation package.
• Holiday and Tet bonuses in accordance with company policies.
• Career development within EQuest Education Group.
• A bilingual working environment with a young, dynamic, and supportive team.
• Statutory insurance and annual leave.
• Opportunities and support to pursue higher education (Master/PhD) .