Student Services Coordinator

EF Auckland

Are you energetic, proactive, social, and passionate about creating incredible experiences for international students?

EF Auckland is looking for a Student Services Coordinator to join our fast-paced, student-focused team in the heart of Auckland CBD.

This is not your average admin role. One day you might be coordinating student arrivals from around the world, the next supporting a graduation event, organising activities, recruiting homestay families, or helping students settle into life in New Zealand.

At EF, Student Services sits at the centre of the student experience. You will support across welfare, operations, activities, accommodation, compliance, and customer service while connecting with students and EF offices across more than 50 countries globally.

If you thrive in a busy environment, love working with people from different cultures, and bring high energy to everything you do, we would love to hear from you.

Please note potential candidates can expect to hear from us at the end of November.

The role is due to start from late December, we are not able to sponsor visas for this role. Please only apply if you have current work rights with a minimum of 2 years.

About the role

Key responsibilities include:

• Ownership of daily administrative tasks

• Supporting international student arrival check in, departures, orientation, and graduation events

• Liaising with EF Sales Offices globally regarding student bookings and operational support

• Supporting student welfare, wellbeing, and customer service

• Assisting with activities, excursions, and student engagement

• Supporting homestay recruitment and placement coordination

• Coordinating Job Club administration

• Assisting with reception operations and emergency phone coverage

• Supporting the wider Student Services and Activities teams across day-to-day operations

About You

We are looking for someone who is:

• Positive, outgoing, and highly proactive
• Organised and calm under pressure
• Passionate about customer service and student experience
• Comfortable working in a fast-paced, ever-changing environment
• Confident communicating with people from diverse cultural backgrounds
• Happy to jump in and support wherever needed
• A strong team player with a high level of ownership and initiative

Student services experience and previous management or leadership experience are highly beneficial.

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.

EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.