Student Services Executive

Student Services Executive

If you enjoy meeting people, helping others and working in a lively environment, this could be a great fit. Join our Student Services team and be part of creating a smooth and positive learning experience for our learners — from the moment they enrol until they complete their course.

• You’ll be rostered at one of our conveniently located training centres with 3-5 mins walk from MRT:
  Paya Lebar (Lifelong Learning Institute) OR Tiong Bahru (Central Plaza) OR Woodlands (Woods Square)
• 5-day work week, including rostered weekends.
• Shift timings:
  8:30am – 6:00pm | 9:30am – 7:00pm | 1:00pm – 10:00pm
• Position Type: Full-Time Permanent Position (Basic + Performance Bonuses + ALs + Medical and Dental Benefits)

As part of our Student Services team, you’ll be one of the friendly faces supporting our learners and ensuring their experience runs smoothly.

• Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly
• Provide support for learners and companies through telephone, emails and walk-ins
• Ensure smooth daily operational activities
• Assist in classroom facilitation
• Preparation of course materials
• Administrative work (Attendance, Evaluation, Document Filing, etc)
• Monitor and schedule all trainings to ensure compliance
• Assist in the company’s continuous improvements and training related areas

Requirements:

You’ll be a great fit if you’re friendly, approachable and enjoy interacting with people.

• At least 1 year of customer service or related experience preferred
• Fresh graduates with strong customer-service aptitude are welcome to apply
• Confident and comfortable communicating with different people
• Good written and spoken communication skills
• Comfortable using Microsoft Office
• Organised and able to multitask
• Positive, responsible and willing to learn
• Comfortable working shifts and rostered weekends
• Able to work independently and as part of a team