Student Services Executive – Learner Experience & Centre Operations

About the role

You will be a key point of contact between learners, trainers, corporate clients and internal teams, ensuring that programmes are delivered smoothly and that learners receive a professional, responsive and positive experience from enrolment through course completion. The role combines learner support, centre operations, training administration, classroom support and service coordination. This is a hands-on role suited to someone who enjoys working with people, solving problems, managing multiple priorities and operating in a fast-paced training environment.

Key responsibilities

• Serve as a primary point of contact for learner enquiries via telephone, email, WhatsApp.
• Provide timely and professional support to learners throughout their enrolment and learning journey.
• Assist learners with programme information, schedules, attendance, course requirements, administrative matters and general enquiries.
• Handle learner feedback, concerns and service issues professionally and work towards timely resolution.
• Maintain a positive, welcoming and professional experience for learners and visitors at the training centre.
• Coordinate the day-to-day operational delivery of training programmes.
• Support trainers before, during and after training sessions to ensure smooth programme delivery.
• Assist with classroom setup, learner registration, attendance taking, materials and training equipment.
• Ensure classrooms, facilities and learning resources are properly prepared and maintained.
• Coordinate training materials, classroom resources, facilities and other operational requirements.

About you

• Service-oriented and people-focused, with a genuine interest in supporting adult learners.
• Professional, approachable and confident when interacting with learners, trainers and corporate clients.
• Highly organised and meticulous, with strong attention to detail.
• Adaptable and willing to support different aspects of training centre operations.
• Able to work independently while collaborating effectively with different teams.
• Calm and professional when handling challenging situations or learner concerns.
• Minimum 1 year of experience in customer service, student services, education, training administration, hospitality or a related service environment.
• Strong customer service, communication and interpersonal skills.
• Comfortable working on weekends and rostered shifts.