Student Services Manager

About us

International Graduate Institute (IGI) is a forward-thinking education provider committed to delivering high-quality learning experiences and exceptional student support. We specialise in student services within the education and training sector, fostering an environment where every student can thrive academically and personally. Our mission is to create inclusive, supportive, and dynamic educational communities that empower learners to achieve their full potential.

About the role

We are seeking an experienced Student Services Manager to join our team in Sydney on a full-time basis. In this pivotal role, you will be responsible for overseeing and enhancing the delivery of comprehensive student services that support the academic success and wellbeing of our student population. You will lead a team dedicated to providing administrative support, student advocacy, and pastoral care whilst managing key student-facing services and initiatives. This position is strategically important to International Graduate Institute (IGI) , as you will directly contribute to student satisfaction, retention, and overall institutional success by ensuring students receive the support they need to excel in their studies.

Key responsibilities

• Lead and manage a student services team, providing supervision, mentoring, and professional development opportunities to ensure high performance and staff engagement
• Oversee the delivery of student support services, including enrolment processing, student records management, and administrative coordination
• Develop and implement student-centred policies and procedures that promote inclusion, accessibility, and equitable support for all students
• Manage student welfare and pastoral care programmes, ensuring students have access to appropriate support services and resources
• Serve as a key point of contact for student queries, concerns, and grievances, ensuring timely and professional resolution
• Coordinate with academic staff, external agencies, and support services to facilitate integrated student support across the institution
• Monitor and evaluate student services performance through data analysis, feedback collection, and regular reporting to senior management
• Develop and manage the student services budget, ensuring resources are allocated effectively to meet student needs
• Create and maintain a welcoming, inclusive student services environment that reflects institutional values and supports student engagement
• Identify opportunities for service improvement and innovation, implementing best practices in student services delivery

What we're looking for

• Minimum 5+ years of experience in student services, higher education administration, or a related field within the education and training sector
• Proven experience leading and managing a team, with demonstrated capability in staff supervision, performance management, and development
• Strong knowledge of student support services, student welfare frameworks, and best practices in student engagement and retention
• Excellent organisational and project management skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Exceptional communication and interpersonal skills, with the ability to engage effectively with students, staff at all levels, and external stakeholders
• Proficiency in student management information systems and other relevant educational technology platforms
• Sound understanding of equity, diversity, and inclusion principles, with a commitment to supporting students from diverse backgrounds
• Problem-solving mindset and ability to implement solutions that enhance student outcomes and service quality
• Relevant qualifications in education, business management, human resources, or a related discipline are highly desirable
• Understanding of higher education policy, regulations, and compliance requirements in Australia is advantageous

What we offer

IGI is committed to creating a supportive workplace where our employees can thrive professionally and personally. We offer competitive remuneration packages commensurate with experience and qualifications. Our benefits include flexible work arrangements where appropriate to support work-life balance, professional development and training opportunities to enhance career progression, and a supportive, collaborative workplace culture that values innovation and employee wellbeing. We are dedicated to fostering an inclusive environment and actively encourage applications from candidates of all backgrounds. If you require any adjustments or support during the recruitment process, or wish to discuss how this role can be flexible for you, please do not hesitate to contact us.

Apply now

If you are an experienced student services professional ready to make a meaningful impact on student success and wellbeing, we encourage you to apply. Please submit your CV, a cover letter outlining your relevant experience and why you are interested in this role, and the contact details of two professional referees.