Student Services Manager

Job Function Summary

Involves designing, conducting, promoting, evaluating and supporting health professions education prgrams in compliance with organizational objectives and nationally accepted accreditation standards and requirements. Supports learners (including but not limited to faculty, residents, clinical fellows, graduate or undergraduate learners, practicing or licensed professionals) in areas such as curriculum, teaching and learning activities, scheduling, core competencies, asessment and evaluations. Coordinates all activities associated with ongoing administrative of health professions education programs.

Generic Scope

Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions.

Custom Scope

Applying advanced, specialized student services expertise on complex student affairs functions that has impact beyond the unit. This role focuses on supporting the student experience for all medical students in Fresno and will work closely with UCSF Student Experience Team, UCSF Fresno Faculty Director of Student Success, Fresno-based Faculty Coaches, and the Faculty Assistant Director of Career Advising to coordinate student engagement activities, well-being, career & support services and initiatives.

This role will serve as a central point of contact for all students, answer general questions, support non-curriculur student-led activities, manage the student pantry, be the staff representative on the Student Advisor Committee and guide students through academic or personal challenges and/or refer to approrpriate resources. Manage the Goldstein Medical Student Assistance fund and recommend fund disbursements.

The person in this role is expected to identify systemic problems and issues, and propose solutions to faculty leaders and management. The incumbent will provide assistance to the dean and students in services including academic, financial aid, student orientation and student-led events, career counseling, and related programs.

Department Overview

UCSF Fresno is a regional campus of UCSF School of Medicine located in California’s Central Valley. The Department of Undergraduate Medical Education (UME) is the administrative unit that oversees all health professions education programs (Medical and Allied Health) for the regional campus including oversight of the San Joaquin Valley Program in Medical Education (PRIME).

UME provides services for 100 or more third-year students from UCSF campus as well as close to 300 visiting students from accredited medical education programs across the United States. UME works collaboratively and in communities of practice with our medical education partners in Student Experience and the Assessment, Curriculum & Evaluation teams at UCSF School of Medicine.

UCSF Fresno also has over 300 trainees in several accredited Graduate Medical Education Residency & Fellowship programs. The UCSF Fresno UME Office is responsible for implementation of all strategic directives for medical student education at the Fresno campus and for ensuring that those who serve undergraduate student learners are actively engaged in the highest quality learning and teaching environment with a strong commitment to UCSF’s PRIDE values.

The UME Department currently has a staff of 10 including an Assistant Dean, Program Director, 1 manager, 1 supervisor and 6 administrative staff to provide services in student engagement, wellness and experience support as well as curriculum, assessments and evaluation for all undergraduate learners.

Required Qualifications

• Knowledge of University-specific computer application programs and knowledge of University and departmental principles and procedures.
• Advanced verbal, written, and interpersonal communication skills.
• Multicultural competencies; Ability to work with diverse populations.
• Ability in problem identification and reasoning; ability to develop original ideas to solve problems, persuasion, leadership.
• Skills in monitoring/assessing people, processes or services, to make improvements.
• Skills in judgment and decision-making, problem-solving, identifying measures of system performance and the actions to improve performance.
• Thorough skills to conduct needs assessment and development of new presentations/courses to meet organizational needs.
• Thorough knowledge of current community educational programs and trends.
• Thorough knowledge of University’s student-related policies and procedures.
• Skill in using business software systems in the completion of work assignments; i.e. MS Office - Word, Excel, Access, PowerPoint, Outlook, Teams, SharePoint, Smartsheet, Box.
• Bachelor's degree in related area and / or equivalent experience / training.
• Five years of directly related, progressively responsible experience in a student services function or as a student advisor, or equivalent combination of education, experience, and training.

Preferred Qualifications

• Advanced knowledge of advising and counseling techniques.
• A Master's degree is preferred; however, it may not substitute for the required years of experience.

Required Licenses

• CA Driver’s License.

Certifications

None listed.