Student Services Officer

Student Support Group (SSG) Officer

This position is integral to ensuring that students have seamless access to learning and support services. It involves coordinating with various departments, managing student concerns, supporting day-to-day operations, handle and execute data to enhance the student experience.

Key Responsibilities of the Role:

• Acting as the main point of contact for students and parents addressing and resolving inquiries both online and onsite.
• Coordinating with departments to ensure student concerns are acknowledged and resolved promptly.
• Managing reporting and documentation tasks, including preparing reports on attendance, registration, and student account balances.
• Maintaining accurate tracking systems.
• Delegating tasks to project-based staff to ensure operational efficiency.

We are looking for someone who is:

• With a background in Education, Psychology, Social Work or related field
• LPT, RPm or other related license is preferred
• With experience in handling students
• Excellent with Excel and data management.
• Skilled in problem-solving, critical and analytical thinking
• Good leadership skills
• Can communicate effectively with stakeholders including students, faculty, parents, academic leaders, etc.
• Detail-oriented and capable of handling multiple tasks with precision.