Student Services Officer

Student Services Officer

We are looking for a Student Services Officer to join our dynamic team in The Netherlands.

Student Services Officer Responsibilities

The Student Services Officer (SSO) is a critical member of the College team, supporting the wellbeing of students and the administration of the key aspects of the student life cycle. The SSO will assist the Director of Academic and Student Services (DASS) in the implementation and delivery of effective student support services including: student enrolment and registration; student housing; event planning and logistics, timetabling, exam planning, student communication, student empowerment; student arrival services; student attendance and progression monitoring; change programme; student orientation and transfer; welfare support; guiding the student representatives.

The SSO will oversee the progress of students' studies, offering guidance and support on study-related skills such as study choices, progress tracking, assignment planning, and execution. Additionally, the SSO will provide assistance and advice on study related, personal and wellbeing matters though conversations, consultation hours and other communications channels.

The SSO will support all policies and regulations as they relate to the student environment, ensuring each student has the appropriate support services in place that will enable students to perform to the best of their ability and prepared for the academic environment of the University of Twente.

The role requires a high energy, self-starter who is able to use their initiative and be an active and productive member of a small-cross functional team.

Position: A part-time position (20 hours per week), Fixed term for 8 months

Location: Twente, Enschede

Student Services Officer Requirements:

· At least a bachelor's degree.

· Experience of working in a customer services/front of house service in a Dutch educational environment, preferably in secondary or higher education, or experience in coaching / counselling

· Understanding of Dutch higher education and a student-led learning environment

· Have the ability to communicate with staff and students from a diverse range of cultural and educational backgrounds

· Excellent verbal and written English language communication skills, Dutch is an asset

· Possess good data analysis skills

· Good team-working skills and also able work independently and display initiatives

· Be able to prioritise duties, and seek clarification and guidance from manager when faced with competing priorities

· Demonstrate sound knowledge of equal opportunity, equity and workplace health and safety principles and ability to implement them at the strategic and/or operational level

· Possess a “can do” mentality

· Perform exceptionally in challenging circumstances

· Commitment to self-improvement

· Friendly disposition focussed on student personal and academic growth

Applicants must be able to demonstrate that they are eligible to work in the Netherlands on an ongoing basis. Twente Pathway College is a safeguarding employer, and the successful applicant will be required to undergo an enhanced VOG checks.

Student Services Officer Benefits:

· A young, motivated, international team with Academic staff, Marketing & Admissions colleagues and of course your fellow Student Support Officers.

· Over 100 international students coming from over 40 different countries across the globe.

· An inspiring work environment in the middle of University of Twente’s campus and access to all facilities of the campus, such as gym and swimming pool.

About us:

Navitas Limited is an Australian-owned global education provider. An industry leader, we provide pre-university, university pathway programmes and managed campus services to predominantly international students but also domestic students. Navitas Colleges are modern and dynamic educational institutions committed to providing quality educational programmes and excellent student support in an environment that encourages students to achieve the best possible results in their studies. Navitas students benefit from the range of facilities open to all University students.

Diversity and Inclusion

Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients. We encourage applications from candidates with disabilities, of all ages and genders.

Twente Pathway College

Located right on the University of Twente campus, the Twente Pathway College offers an international foundation year, which leads to tailormade undergraduate degrees that gives students the possibility to enrol into bachelor programmes from the University of Twente. https://www.twentepathway.nl/Twente Pathway College is part of Navitas.

If you think that you are suitable for this Student Services Officer role, please apply now!

Closing date: 21st October 2026