Student Services Representative

The Student Services Representative (SSR) serves as a central resource for students, faculty, and staff by providing comprehensive support in both student services and academic records management. This role assists students with enrollment, scheduling, and access to campus resources while maintaining accurate and compliant academic records in accordance with institutional policies and regulations. Responsibilities include guiding students through administrative processes, processing registration and course changes, verifying academic requirements, issuing transcripts, and supporting student events. graduation activities. The SSR ensures exceptional service, accurate recordkeeping, and adherence to federal, state, and accreditation standards to promote student success and institutional integrity.

Essential Duties:

Student Interaction & Guidance

• Serve as the primary point of contact for student inquiries via phone, email, or in-person.
• Provide information on academic programs, policies, and campus resources.
• Assist students with class registration, scheduling changes, and course add/drop processes.
• Guide students through the use of student portals, learning management systems, and online forms.
• Support students in resolving administrative or academic issues by coordinating with faculty and departments.

Administrative & Recordkeeping

• Maintain accurate student records in accordance with FERPA and institutional policies.
• Track student attendance, grades, and progress as needed.
• Process student requests such as transcripts, enrollment verifications, and ID cards.

Student Success & Retention Support

• Connect students with tutoring, counseling, or academic advising services.
• Monitor at-risk students and assist in implementing retention strategies.
• Assist in organizing student appreciation events, orientations, and workshops.

Academic Records Management

• Oversee and maintain all official student academic records and transcripts in accordance with the recordkeeping policy.
• Ensure compliance with FERPA and other applicable regulations.
• Record transfer credits, course substitutions, and academic petitions for course/experiential credit

Registration & Scheduling

• Manage course registration processes, including add/drop periods and waitlists.
• Coordinate the creation and publication of course schedules each term.
• Implement and maintain registration policies and procedures.

Graduation & Diploma Conferral

• Verify diploma requirements for graduation candidates.
• Oversee the issuance of diplomas and transcripts (official and unofficial)
• Manage commencement-related academic documentation.

Compliance & Reporting

• Prepare and submit required state, federal, and accreditation reports.
• Ensure adherence to academic and institutional policies.
• Maintain accurate enrollment and graduation statistics.

Technology & Process Management

• Oversee the student information system (SIS) for accuracy and efficiency.
• Collaborate with IT to implement system upgrades and troubleshoot issues.

Other Duties

• Provide support for admissions and recruitment events when needed.
• Prepare reports for student services leadership.
• Stay current on college policies, deadlines, and services to accurately advise students.
• Respond to audits and accreditation reviews.
• Collects and records tuition payments, uniform payments, etc.
• Assists other staff with assigned functions as needed.

Certifications and Licenses include:

• High School Diploma, bachelor's degree in business or a related field preferred.
• Minimum of 1-2 years general office or administrative work experience required.
• Minimum of 1-2 years higher education work experience preferred (Allied health/Career college preferred).

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• WORKING in a college/university: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person