Student Services Support Officer

About us

Trainwest, a proud subsidiary of the Keystone Training Group (KTG), is one of three training providers under the KTG banner.

For more than 17 years, Trainwest has delivered high quality training and assessment to industry across Western Australia. We value our people and pride ourselves on creating a positive experience for both our students and our team.

About the role

This is an exciting opportunity to build on your existing administration experience by joining our Student Services team as a Student Services Support Officer.

In this role, you’ll be the friendly first point of contact for students, visitors, and trainers while supporting the smooth day-to-day operation of our office. You’ll combine customer service, reception, and administration duties while gaining hands-on experience within a Registered Training Organisation.

What You’ll Be Doing

Each day will bring variety as you learn and contribute by:

• Greeting and assisting students, visitors, and trainers with a friendly and professional manner.
• Answering phone calls, emails, and general enquiries with excellent customer service.
• Completing administration tasks that support the end-to-end student enrolment journey, including enrolment processing, invoicing, certificate issuance, filing, printing, and photocopying.
• Preparing and maintaining student learning spaces and course materials.
• Assisting with day-to-day office operations and housekeeping duties.
• Developing a practical understanding of how an RTO operates, building strong business and communication skills.

About You

We’re looking for someone who:

• Enjoys working with people and providing great customer service.
• Has a friendly, professional, and respectful communication style.
• Is organised, reliable, and takes pride in completing tasks carefully.
• Can manage multiple small tasks calmly and efficiently.
• Has a positive attitude, is eager to learn, and brings a can-do approach to every day.
• Is punctual and takes ownership of keeping spaces tidy and welcoming.

Your Approach to Work

You’ll succeed in this role if you:

• Take a steady, thoughtful approach and focus on doing things well.
• Enjoy following systems and procedures and learning new processes.
• Are dependable and consistent - someone the team can rely on.
• Treat students and colleagues with warmth and respect.
• Take initiative to help out wherever needed.

What You’ll Bring

• A friendly, professional, and approachable manner with prior experience in an administration, reception, or student services environment.
• Demonstrated experience communicating confidently in person, by phone, and by email.
• Strong attention to detail and pride in your work.
• A willingness to learn new systems, software and databases.
• A team-first mindset and the ability to work both independently and collaboratively.
• Sound computer skills, including experience using the Microsoft Office Suite.

What We’ll Provide

• On-the-job training and mentoring to help you succeed.
• Free onsite parking.
• Access to an Employee Assistance Program for you and your immediate family.
• Corporate uniform.
• Opportunities to learn and grow across our group of RTOs within the Keystone Training Group.

If you’re ready to start your business career and gain valuable skills in a supportive training environment apply now and begin your journey with Trainwest.