Student Success & Enrolment Executive

About the Role

We are looking for a passionate and customer-oriented Student Success & Enrolment Executive to guide prospective students through their learning journey while ensuring an exceptional student experience. This role combines student advisory, relationship management, programme coordination, content support, and administrative responsibilities.

Key Responsibilities

• Respond to enquiries from prospective students and provide course recommendations based on their learning goals.
• Guide students through the enrolment process and support them throughout their learning journey.
• Build strong relationships with students and encourage continued learning.
• Coordinate class schedules, student registrations, and learning materials.
• Ensure smooth communication between trainers and students.
• Assist in workshop, event, and programme coordination.
• Capture photos and videos during workshops and events.
• Support social media content creation and marketing activities.
• Maintain accurate student records and prepare enrolment reports.
• Assist with daily operational, administrative, and ad hoc tasks.

Requirements

• Fresh graduates are encouraged to apply.
• Experience in sales, customer service, marketing, education, or account management is an advantage.
• Able to communicate in English, Chinese, and Bahasa Malaysia.
• Positive attitude with excellent communication and interpersonal skills.
• Organized, proactive, and able to work independently as well as in a team.
• Passionate about helping others and creating a positive customer experience.

Preferred Qualifications

• Experience in customer service, sales, or relationship management.
• Familiarity with social media management and content creation.
• Basic photography, videography, or video editing skills.
• Proficient in Microsoft Office and Google Workspace.

Office Locations: Shangri-La Hotel Kuala Lumpur

Working hours: 10 AM – 7 PM, with alternate Saturdays.