Student Success and Retention Coordinator

We're Hiring! Student Success & Retention Coordinator

Gracie Jiu-Jitsu Fort Smith | Fort Smith, Arkansas

Part-Time | Approximately 10-12 Hours Per Week

Hours: Monday-Friday 4pm-6pm (We can be a little flexible on this to fit the right person)

Possibly substitute one of the week days for a couple hours on Saturday if available.

Starting Pay: $17/hour | $19/hour after a successful 90-day evaluation

Help Us Make a Difference, One Student at a Time!

At Gracie Jiu-Jitsu Fort Smith, we believe our greatest responsibility goes beyond teaching self-defense. We're committed to helping our students develop confidence, build meaningful relationships, overcome challenges, and experience personal growth.

We're looking for a friendly, dependable, and outgoing individual to join our team as our Student Success & Retention Coordinator.

This position is all about people! You'll help ensure our students and families feel welcomed, supported, encouraged, and connected throughout their jiu-jitsu journey.

This is not a sales position. Your focus will be on building relationships, improving the student experience, and helping our members succeed.

What You'll Be Doing

• Building Relationships: Get to know our students and families, learn their goals, and help them feel like valued members of our academy.
• Welcoming New Students: Help new members feel comfortable and connected through personal check-ins during their first several months.
• Encouraging Student Success: Recognize achievements, celebrate progress, and help students stay motivated.
• Monitoring Student Engagement: Identify students who have missed classes or become less active and reach out with encouragement and support.
• Creating Connections: Help students build friendships, find training partners, and develop accountability relationships that encourage consistent attendance.
• Supporting Families: Listen to concerns, help resolve challenges, and work with our instructional team to create positive experiences.
• Maintaining Communication: Keep accurate records of student interactions, follow-ups, and important feedback.
• Supporting Retention Efforts: Work with academy leadership to identify opportunities to improve student satisfaction and long-term participation.

Who We're Looking For

We're looking for someone who genuinely enjoys people and takes pride in helping others succeed.

Required Qualifications:

• High school diploma or GED.
• Excellent communication and interpersonal skills.
• Friendly, approachable, positive, and professional personality.
• Dependable, organized, and self-motivated.
• Comfortable initiating conversations with both adults and children.
• Basic computer skills and willingness to learn our membership management software.
• Ability to maintain confidentiality and handle sensitive conversations professionally.
• Willingness to actively participate in Gracie Jiu-Jitsu training.
• Ability to successfully complete required background screening.

Preferred, But Not Required:

• At least one year of experience in customer service, education, childcare, hospitality, or a similar field.
• Experience working with children and families.
• Familiarity with martial arts or youth-development programs.

No previous jiu-jitsu experience is necessary! All required jiu-jitsu training and academy membership will be provided free of charge.

Schedule & Compensation

• Starting pay: $15 per hour.
• Pay increase: $18 per hour following a successful 90-day performance evaluation.
• Schedule: Approximately 10-12 hours per week initially.
• Location: Gracie Jiu-Jitsu Fort Smith, Fort Smith, Arkansas.
• Benefits: Complimentary Gracie Jiu-Jitsu training and academy membership.
• Opportunity: Potential for additional responsibilities and hours as the position and academy continue to develop.

Why Join Our Team?

Gracie Jiu-Jitsu Fort Smith is an established Gracie University Certified Training Center dedicated to providing a welcoming, safe, and supportive training environment. We are 1 of 8 Elite Certified Training Centers out of 250+ schools globally!

You'll become part of a team that values personal growth, positive relationships, professionalism, and making a meaningful difference in people's lives.

This is a great opportunity for someone who enjoys working with families, wants to be part of a positive team, and is looking for meaningful part-time employment.

How to Apply

Interested candidates should submit a resume and a brief introduction explaining why they believe they would be a great fit for this position.

We look forward to meeting someone who shares our passion for helping people succeed!

Pay: From $17.00 per hour

Expected hours: 10.0 – 12.0 per week

Benefits:

• Employee discount

Work Location: In person