Student Success

Role Overview:

The role focuses on onboarding enrolled learners, addressing their queries, and coordinating with internal teams to ensure a smooth and positive learner experience after enrollment.

Key Responsibilities:

• Conduct outbound calls daily (~70-80) to enrolled learners and explain program schedules, curriculum, learning portals, and other important details and send onboarding emails to ensure learners receive comprehensive program information.

• Verify and facilitate learner access to the learning platform and address any miscommunication or miscommitments made during the previous process.

• Provide accurate information and resolve learner queries using appropriate tools and processes.

• Handle customer concerns, identify root causes, and provide timely and effective solutions.

• Follow up on unresolved issues and coordinate with cross-functional teams to ensure closure within the defined TAT.

• Identify learner needs and enhance overall learner satisfaction.

• Generate referral leads and contribute to individual and team targets.

• Maintain accurate records of learner interactions, accounts and relevant documentation.

• Adhere to calling procedures, quality parameters and organizational policies.

• Demonstrate flexibility with shift timings and go the extra mile to enhance the learner experience.

Skills Required:

• Strong communication (written and verbal)

• Problem solving and multitasking

• Decision making

• Understanding customer needs

• Teamwork & collaboration

• Accountability & ownership

• Language (No MTI): English and Hindi

Location: Near YMCA Club, SG Highway, Ahmedabad

Work Mode: Work from Office

Working Days: 6 days a week

Weekly Off: Sunday