Student Support Assistant

Role Overview

• Join Dunsmuir College as the primary point of contact between our student body and the academic administration.
• Provide high-energy, empathetic support to drive student retention, ensure regulatory compliance, and foster academic success.

Administrative & Compliance Duties

• Maintain accurate and highly detailed daily communication logs for all student interactions.
• Track compliance deadlines meticulously, focusing on at-risk students or those failing to meet strict attendance requirements.
• Draft professional daily email reminders and manage WhatsApp broadcast lists for urgent cohort updates.
• Escalate complex academic, financial, or disciplinary disputes directly to the Compliance Manager.

Student Engagement & Technical Support

• Execute a high volume of outbound calls daily to check in on students and monitor their progress.
• Motivate and encourage students who are hesitant to attend scheduled live classes or engage with self-paced materials.
• Guide frustrated students through basic technical troubleshooting, such as resolving Moodle login errors or Google Meet connectivity issues.
• De-escalate tense situations over the phone, maintaining a positive and professional tone at all times.

Qualifications & Skills:

• Proven background in customer service, educational administration, or high-volume call environments.
• Strong technical aptitude with the ability to quickly learn and support Learning Management Systems (LMS) and virtual communication platforms.
• Excellent written and verbal communication skills, paired with the emotional intelligence to handle difficult conversations.
• High attention to detail for precise data entry and regulatory compliance tracking.

Pay: $18.25-$20.00 per hour

Work Location: In person