Student Support Manager

• 502662

• Savannah, Georgia, United States

• Student Services Administration

• Student Services

• Full-time

• Staff

As a student support manager, you will serve as the central coordinator for student support initiatives, case management operations, department projects, assessment activities, reporting, and cross-functional collaboration. You will also develop and maintain systems that support student success efforts and operational processes, analyze trends and outcomes, and ensure departmental priorities are met.

To support the student services administration team, you will:

• Coordinate and schedule meetings and follow-ups for students of concern with the dean of students, the director of student support, and the associate vice president for student success
• Maintain accurate documentation of student cases and ensure confidentiality in all communications and records
• Coordinate cross-functional initiatives that promote student wellbeing, retention, and success
• Work closely with department leadership and other Savannah-based partners to coordinate student support initiatives
• Monitor student support workflows, case follow-up processes, alternative attendance requests, and missing student reporting procedures

As a support manager, you must effectively:

• Manage email and phone communications with the office of the dean of students
• Serve as the first point of contact for students, families, and SCAD employees
• Handle accounting responsibilities (e.g., processing purchase requisitions and securing approvals)
• Assist with planning departmental meetings (e.g., agenda prep, research for department leadership, room and setup arrangements, A/V and catering coordination, and recording meeting notes)
• Train, schedule, and manage Mind Spa staff
• Oversee the on-call manager schedule, including sending the weekly duty schedule

Candidates should have:

• Strong written and verbal skills
• A keen attention to detail
• Excellent organizational skills

Minimum qualifications:

• Bachelor's degree
• At least three years of related experience and training, or an equivalent combination of education and experience

Travel required:

• Less than 10%

Work hours: The university work week is Sunday through Saturday. Most offices are open Monday through Friday 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings.

ADA tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.

Commitment to inclusion

SCAD is committed to fostering a community of respect that is welcoming to all. The innovative spirit at SCAD enriches inclusion by empowering everyone to comfortably be one's authentic self. We are solutions-driven, collaboratively identifying and solving challenges to sustain a positively oriented environment. We understand when all perspectives are elevated, the university community is strengthened.

Equal employment opportunity disclosure

SCAD provides equal employment opportunities to all employees and applicants, without regard to sex (including gender identity, sexual orientation and pregnancy), race, color, national origin, age, marital or parental status, disability, genetic information, religion, veteran status, or status in any group protected by applicable laws.

Prohibition against sexual misconduct

SCAD prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at scad.edu/sexualmisconduct.

Clery Act security report

SCAD is committed to assisting all members of the SCAD community in providing for their own safety and security. Information regarding campus security, personal safety and fire safety, including topics such as crime prevention, crime reporting policies and crime statistics for the most recent three year period, and disciplinary procedures is available on the SCAD safety and security website at scad.edu/safety.

Questions?

Contact [email protected].