Student Support Manager (Course Consultant)

Roles and Responsibilities

• Student Advisory, Admissions and Enrolment
  Provide course and learning advisory for Diploma, academic and higher-learning programmes. Guide students through application, admission, Offer Letter preparation, enrolment, orientation and related documentation.
• Student Support, Welfare and Academic Progression
  Attend to students’ academic, administrative and general support needs throughout the student lifecycle. Monitor attendance and academic progression, and support matters relating to assessments, deferment, withdrawal, transfer, course progression and completion.
• Student Records, Policies and Compliance
  Maintain accurate and updated student records, correspondence and documentation. Ensure student matters are handled in accordance with school policies, SOPs, academic requirements and quality assurance standards
• Stakeholder Coordination and Service Improvement
  Coordinate student-related matters with Trainers, Lecturers, Operations and Academic teams, manage student enquiries and feedback, support student satisfaction activities, handle escalated cases where required, and contribute to continuous improvement of student support services.