Student Support Team Manager (Full-Time Remote)

Candidates with a background in Medicine, Nursing, Overseas Education, Teaching, or Student Support are strongly encouraged to apply.

Make a Real Difference in a Student’s Journey

At Medic Paths Education, we help ambitious students achieve their dreams of studying Medicine, Dentistry, and Veterinary Medicine at some of the world’s leading universities.

We are looking for warm, personable, and highly organized Student Support Team members to join our growing team.

This role is ideal for someone who genuinely enjoys working with people, building meaningful relationships, and helping students stay motivated and on track throughout their university application journey.

You will become an important point of contact for our students and parents, ensuring they feel supported, heard, and confident every step of the way.

What You’ll Do

As part of our Student Support Team, you will be responsible for delivering an exceptional experience to our students and their families.

Your key responsibilities will include:

• Student Onboarding: Conduct engaging and informative Zoom onboarding sessions with new students and parents, ensuring they understand our programme, processes, and next steps.
• Student Accountability: Conduct regular check-ins with students to monitor their progress, keep them accountable, and help them stay on track with their portfolio development.
• Student Communication: Respond promptly and professionally to student and parent enquiries via messaging platforms, providing clear and helpful support.
• Student Engagement: Build strong, positive relationships with students and encourage consistent engagement throughout their journey with Medic Paths.
• Internal Collaboration: Work closely with our tutors, admissions consultants, and internal teams to coordinate student opportunities, resources, and support.
• Problem Solving: Identify issues or concerns early and work with the relevant team members to ensure students receive the support they need.
• Record Keeping: Maintain accurate and up-to-date student and parent information, communications, and progress records within our CRM and internal systems.
• Student Satisfaction: Help create an outstanding student experience and contribute towards strong satisfaction, retention, and engagement.

Who We’re Looking For

We’re looking for someone who is friendly, empathetic, proactive, and naturally good with people.

You may be a particularly strong fit if you have experience in:

• Medicine or healthcare
• Nursing
• Teaching or education
• Overseas education or university admissions
• Student counselling or student support
• Customer success or client-facing roles
• Account management or relationship management

Previous experience in education is not mandatory — what matters most is your ability to communicate well, build trust, stay organized, and genuinely care about helping students succeed.

Requirements

• Excellent spoken and written English.
• Cantonese proficiency is preferred.
• Comfortable communicating with students and parents through video calls, voice calls, and text messaging.
• Warm, approachable, and confident interpersonal communication skills.
• Strong organizational skills and attention to detail.
• Able to manage multiple students and tasks simultaneously.
• Comfortable learning and using CRM/database systems.
• Accurate typing skills with a minimum speed of 65 WPM.
• A stable internet connection and a quiet, professional home working environment.
• Able to work independently while collaborating effectively with a remote team.
• Able to start ASAP.

A Note About Personality

We value attitude and people skills just as much as experience.

If you are naturally caring, responsible, energetic, and enjoy helping people, we would love to hear from you.

Working Arrangement

Location: Fully Remote — Work From Home
Working Schedule:

• Full-time role, with Sundays off.
• During the initial training period, you will work 6 days per week.
• Following successful onboarding and training, there may be an opportunity to transition to a 5-day work week.
• Working hours are approximately 4:00 PM – 12:00 AM Hong Kong Time, with some flexibility depending on operational requirements.

The available schedules are:

• 5 days/week: 9 hours per day, or
• 6 days/week: 8 hours per day

Why Join Medic Paths?

Medic Paths Education was founded five years ago by a team led by practicing medical doctors licensed in the United Kingdom.

We have grown rapidly by helping international students secure admission to highly regarded universities for Medicine, Dentistry, and Veterinary Medicine.

Our students have received offers from institutions including:

• University of Oxford
• University of Cambridge
• University College London (UCL)
• Imperial College London
• King's College London
• National University of Singapore (NUS)
• Nanyang Technological University (NTU)
• The University of Hong Kong (HKU)
• The Chinese University of Hong Kong (CUHK)

As we continue to expand, you'll be joining a fast-growing, international team where your work has a direct impact on students and their families.

You'll work alongside experienced and supportive colleagues who are passionate about education and committed to helping students achieve their goals.

Ready to Make an Impact?

If you enjoy working with people, are passionate about helping students, and want to be part of a rapidly growing education company, we'd love to hear from you.