Student Worker: ITSM TEC-E

Posting Information

Posting Information

Position Title

Student Worker: ITSM TEC-E

Job Duties

Assists with and supports customer inquiries related to IT Service Management (ITSM) processes, including providing department contact information, event scheduling and location details, and guidance on the use of ServiceNow. The position involves hands-on training to develop skills necessary for administering the ServiceNow platform, including managing incidents, service requests, and workflow automation. Responsibilities include troubleshooting user issues within ServiceNow, configuring platform features, and ensuring effective utilization of ITSM tools to meet organizational needs.

Campus Locations

Multiple Sites

Nature of Position

Part Time; # hours per week

If Part Time, list Working Hours

Salary

$9.33 p/hr.

Open Date

07/13/2026

Close Date

Open Until Filled

Yes

Special Instructions Summary

Required knowledge and skills:

• The ability to learn technology skills, customer service skills and maintain confidentiality.

• Must be able to display a professional appearance and work with the public.

Qualifications

The applicant may be requested to authorize the College to procure a consumer report(s) for employment purposes.

We regret that the College is unable to sponsor employment Visas or consider individuals on time-limited Visa status.

Qualifications

Required knowledge and skills

• The ability to learn technology skills, customer service skills, and maintain confidentiality.

• Must be able to display a professional appearance and work with the public.

Required experience

• No required job experience

Required educational background

Must be enrolled in at least one credit hour at Butler Community College.