Studio Assistant

Strong Pilates is seeking a motivated and enthusiastic Studio Assistant to join our dynamic team. As a Studio Assistant, you will play a vital role in ensuring the smooth day-to-day operations of our Pilates studio while providing exceptional support to both clients and instructors. This position is perfect for someone who is passionate about health and fitness, enjoys working in a community-focused environment, and is eager to contribute to a positive and welcoming studio experience.

Responsibilities

• Greet clients and visitors warmly upon arrival and assist with check-in procedures
• Manage appointment scheduling, cancellations, and rescheduling using the studio's booking system
• Answer phone calls and respond to email inquiries promptly and professionally
• Maintain cleanliness and organisation of the studio including equipment setup and breakdown
• Assist instructors with class preparations and provide support during sessions as needed
• Process payments, handle membership registrations, and manage client accounts accurately
• Coordinate inventory management such as ordering and restocking supplies and merchandise
• Support marketing initiatives by distributing flyers, updating social media, and promoting studio events

Requirements

• Excellent communication and customer service skills with a friendly and approachable demeanor
• Strong organisational abilities and attention to detail for managing multiple tasks effectively
• Basic knowledge of Pilates or fitness industry is preferred but not required
• Ability to work flexible hours including early mornings, evenings, and weekends as necessary
• Demonstrated ability to work independently as well as collaboratively within a team environment
• High school diploma or equivalent required; additional education or certification in administration or fitness is a plus