Studio Manager & Marketing

1. Sales, Marketing & Business Growth

Sales & Performance

• Drive studio sales and achieve agreed revenue and performance targets.

• Develop and execute sales initiatives to generate new business and increase client retention.

• Prepare proposals, negotiate commercial deals and manage partnerships where required.

• Track sales performance and provide regular reporting and insights to Management.

• Identify opportunities to grow revenue, membership and client acquisition.

Marketing & Lead Generation

• Develop and execute digital marketing campaigns to drive awareness, leads and sales.

• Manage lead generation initiatives and follow up with prospective clients.

• Support client relationship management and retention initiatives.

• Develop engaging content for social media and other marketing channels.

• Conduct market research to identify industry trends, competitor activity and growth opportunities.

• Build relationships through networking, partnerships and community initiatives.

• Work closely with Management to develop campaigns that support overall business objectives.

1. Studio Operations & Community Management

Client Experience & Community Building

• Oversee the end-to-end customer journey and ensure a consistently positive client experience.

• Create a welcoming, energetic and uplifting environment for the community.

• Build strong relationships with clients and foster a sense of community and loyalty.

• Address client feedback and resolve issues promptly and professionally.

Team Management

• Manage staff scheduling and timesheets.

• Support team development and foster a positive, collaborative studio culture.

• Coordinate and oversee finance, administrative and logistical matters.

• Ensure the team operates in line with company standards, policies and expectations.

Studio Operations

• Oversee the smooth day-to-day running of the studios.

• Ensure studios, equipment and facilities are properly maintained and presented to a high standard.

• Manage operational logistics, supplies and vendor coordination where required.

• Identify operational gaps and proactively propose and implement solutions.

• Continuously look for ways to improve studio efficiency, service quality and overall client experience.

• Be present on the ground for a minimum of 2 shifts per week, including at least 1 weekend shift per month.

1. Other Responsibilities

• Undertake other duties, projects and responsibilities as reasonably assigned by Management.

• Support the wider business as required and contribute to the overall growth and success of the studios.

• Maintain a proactive, solutions-oriented approach and take ownership of responsibilities from start to finish.