Snowman

Job Summary
We’re looking for a multi-talented, highly organized Studio Manager to join our bustling indie game studio. This dynamic role at the heart of Snowman is responsible for supporting our team across studio operations, human resources, events, player support and production.
If it’s in your nature to take care and build strong team relations, always be ready for the next project and keep tabs on many moving parts, this role is for you. You’ll be the glue of our team and ensure the studio continues to run smoothly on a day-to-day basis while working closely with our executive, production and development teams.
This is a maternity-leave contract (16 months) with potential for extension. You can expect to work primarily out of our Toronto-based studio with some flexibility to work remotely.
Responsibilities
<ul>
<li>Oversee day-to-day operations and help maintain an organized and welcoming workspace.</li>
<li>Manage office supplies, equipment, hardware, software, furniture, etc.</li>
<li>Maintain accurate employee information within the studio’s HRIS.</li>
<li>Oversee hiring administration and employee onboarding to help ensure a smooth experience for candidates and hiring teams.</li>
<li>Monitor the studio’s player support channels, identifying bugs, technical issues and other concerns to the development team when necessary.</li>
<li>Manage merchandise-related customer support, including refunds, replacements and gifts.</li>
<li>Plan and coordinate studio-wide events, including holiday celebrations, team-building activities, and other studio gatherings.</li>
<li>Coordinate thoughtful milestone gifts for team members around significant life events.</li>
<li>Organize team travel and accommodations for conferences, award shows, marketing initiatives and other industry events.</li>
<li>Support the planning and execution of conference-related partner events.</li>
<li>Act as an operational point of contact for grant applications and funding programs, coordinating with internal teams to prepare applications, progress reports, and deliverables according to program deadlines.</li>
<li>Work closely with studio leadership and production to maintain visibility into the overall health and needs of the studio and its projects.</li>
<li>Provide additional administrative and operational support to the executive team as needed.</li>
</ul>
Requirements
<ul>
<li>At least 3+ years experience in office management, HR administration or a similar role.</li>
<li>Exceptional organizational skills with the ability to manage multiple priorities, projects and deadlines simultaneously and independently.</li>
<li>Strong written and verbal communication skills.</li>
<li>Based in Ontario and able to commute to our studio regularly.</li>
<li>Must be able to legally work in Canada.</li>
</ul>
Nice to Haves
<ul>
<li>Knowledge or previous experience working with indie video game studios or at a small-to-mid-sized creative studio.</li>
<li>Experience with HR administration and HRIS platforms such as Humi.</li>
<li>Previous experience with grant applications.</li>
<li>Familiarity Slack, Notion and Google Workspace.</li>
</ul>
Expected hours: 40.0 per week
Benefits:
<ul>
<li>Casual dress</li>
<li>Paid time off</li>
</ul>
Ability to commute/relocate:
<ul>
<li>Toronto, ON M5C 1S1: reliably commute or plan to relocate before starting work (required)</li>
</ul>
Experience:
<ul>
<li>Administrative: 2 years (required)</li>
</ul>
Willingness to travel:
<ul>
<li>25% (preferred)</li>
</ul>
Work Location: Hybrid remote in Toronto, ON M5C 1S1

Studio Manager (Maternity Leave)

Studio Manager (Maternity Leave)

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