Studio Manager – Retail & Operations

Miss Muffet Cake Boutique | Queen's Road, Singapore

Salary:
S$2,400–S$2,800 per month, depending on experience

Employment:
Full-time, five days per week

Working hours:
Normally Monday–Friday, with occasional Sunday shifts replacing a weekday.

About us

Miss Muffet Cake Boutique is an established bespoke cake business with a growing neighbourhood retail studio on Queen's Road.

We create customised celebration cakes alongside a range of freshly baked treats, serving families, schools and corporate customers across Singapore.

We're looking for a friendly, organised and resourceful Studio Manager who enjoys working with people and can take ownership of our day-to-day retail and administrative operations.

This is a hands-on retail and operations role.

You'll spend a significant part of your working day serving customers in our shop, while also managing enquiries, orders, inventory and studio coordination.

Your responsibilities

Retail & customer service

Welcome customers, explain our products and handle retail sales and payments.

Manage cake collections, packaging, displays and restocking.

Keep the retail space clean, organised and welcoming.

Help coordinate product sampling and neighbourhood promotions.

Build friendly relationships with regular customers.

Customer enquiries & orders

Respond promptly and professionally to WhatsApp messages, calls and customer enquiries.

Prepare quotations using our pricing guidelines and follow up on enquiries.

Confirm orders and ensure all details are accurately recorded.

Coordinate with the kitchen team to ensure orders are completed on time.

Handle routine customer questions and resolve issues professionally.

Studio operations

Manage inventory, stock levels, supplier orders and deliveries.

Maintain production schedules, order records and administrative systems.

Coordinate daily requirements with the baking and decorating team.

Identify practical ways to improve organisation and efficiency.

Help ensure the studio runs smoothly, even when the owner is not present.

Friday Fresh Bake Club

Manage weekly orders and customer communications.

Coordinate production quantities, packaging and Friday deliveries.

Maintain customer records and support repeat orders.

Assist with promotions and introducing new products.

Who we're looking for

Experience in retail, customer service, administration, hospitality or business operations.

Excellent organisational skills and attention to detail.

Friendly, confident communication with customers.

Comfortable using WhatsApp Business, Google Sheets and other digital tools.

Able to multitask, prioritise and work independently.

Reliable, practical and happy to take initiative.

Willing to roll up their sleeves in a small, busy studio.

A big bonus: Cake decorating experience!

If you can frost cakes, pipe buttercream, work with ganache or create simple cake decorations, we'd be especially interested in hearing from you.

While this is primarily a retail and operations position, someone who can occasionally lend a hand with cake decorating would be a real asset to our small team.

Cake decorating experience is highly desirable but not essential.

We welcome applicants from different professional backgrounds, including those looking for a career change.

What we offer

A varied role in an established, independent cake boutique.

A friendly, creative working environment.

The opportunity to take ownership of daily studio operations.

Direct involvement in helping a growing neighbourhood business succeed.

A five-day working week with occasional Sunday coverage arranged in advance.

How to apply

Please send your CV and a short introduction explaining why this role interests you to

[email protected]

.

We'd particularly like to hear about your experience managing customers, staying organised and taking responsibility in previous roles.

Miss Muffet Cake Boutique is a Singapore-based cake studio specialising in personalised celebration cakes and premium classroom celebrations for international schools. The business combines bespoke, high-value cake design with scalable product lines such as cake pops, brownies and loaf cakes.