Studio Operation Executive (Front Office)

We are looking for a responsible and service-oriented individual to join our team as a Studio Operations Executive. This role involves supporting both graduation event operations and studio services, ensuring a seamless experience for graduates and customers.

Responsibilities:

• Prepare materials and items required for graduation ceremonies
• Oversee on-site graduation event operations, including ensuring a smooth robing process for graduates and academic staff
• Assist in preparing customers for their photo shoot (i.e wearing of graduation gowns, fitting of blazers and ties for male family members)
• Coordinate appointment scheduling and follow-up calls or messages with customers
• Deliver exceptional customer service with professionalism and enthusiasm
• Support in post-event packing and inventory tracking of graduation attire and accessories
• Maintain accurate records of gown issuance, returns and damages
• Handle walk-in and appointment-based customers, ensuring efficient queue and time management

Requirements:

• Prior experience in customer service is preferred. Training will be provided

• Detail-oriented, responsible and proactive with a willingness to learn

• Minimum qualification: Diploma or Degree

• Outgoing personality, with a positive attitude and strong sense of commitment

• Strong interpersonal and communication skills , able to engage effectively with customers and team members

• Working Hours: 10am to 8pm, Tuesdays to Sundays

• 2 meals provided daily

• Off on PHs and CNY ( 7 - 8 days)

We regret that only shortlisted candidates will be notified. All resumes will be kept strictly confidential.