Studio Operations Associate

Key ResponsibilitiesShift Responsibilities & Work Expectations

Studio Operations Associates are expected to remain productive and actively contribute to studio operations throughout their scheduled shifts.

Front desk coverage and customer service are the top priorities. During periods without immediate front desk needs, staff are expected to complete assigned cleaning, administrative, creative, and operational tasks.

Staff are responsible for managing their time effectively, following established procedures, and completing assigned tasks within scheduled working hours.

Personal activities, including studying or personal computer use, are permitted only during authorized breaks or with management approval.

Front Desk & Customer Experience

• Welcome students, instructors, and visitors and manage class check-ins.
• Assist with bookings, memberships, class credits, and customer inquiries.
• Maintain accurate information in the studio booking system.
• Provide professional customer service and handle routine on-site issues.
• Prioritize front desk coverage and respond promptly to students and instructors.

Studio Operations & Administration

• Complete daily studio opening and closing procedures.
• Support class scheduling, booking management, and administrative tasks.
• Coordinate class preparations and on-site instructor needs.
• Maintain accurate studio records and operational documentation.
• Complete daily shift reports and communicate important updates to the team.
• Follow established procedures and report operational or equipment issues.

Cleaning & Space Maintenance

• Perform daily cleaning of dance floors, mirrors, front desk, restrooms, and common areas.
• Maintain organized studio equipment, furniture, and supplies.
• Complete assigned weekly deep-cleaning tasks.
• Monitor cleaning supplies and report maintenance needs.
• Follow daily and weekly cleaning checklists to maintain studio standards.

Creative Content & Class Documentation

• Create and update class schedule visuals using Canva.
• Assist with class filming and basic video editing.
• Organize, edit, and upload class footage according to studio guidelines.
• Maintain organized digital files and class documentation.
• Support approved schedule announcements and visual content updates.

Events & Special Programming

• Assist with event preparation, registration, setup, and breakdown.
• Support workshops, special classes, and community events.
• Assist with event logistics, filming, and documentation as assigned.

Qualifications

Required

• At least 1 year of relevant work experience OR completion of at least one term of Xeno-Animals Work-Study experience.
• Strong customer service and interpersonal communication skills.
• Detail-oriented, organized, reliable, and accountable.
• Strong logical thinking, problem-solving, and adaptability.
• Ability to respond calmly and effectively to unexpected situations.
• Comfortable using Canva and digital administrative tools.
• Comfortable learning booking and scheduling systems.
• Comfortable with basic filming, footage management, cleaning, and studio maintenance.
• Ability to manage multiple tasks, work independently, and follow established procedures.
• Respect for professional boundaries and clear communication with management.

Preferred

• Previous Xeno-Animals Work-Study experience.
• Front desk, hospitality, retail, or customer service experience.
• Video editing, filming, or content creation skills.
• Multilingual communication skills.
• Event coordination or execution experience.
• Familiarity with dance studios, performing arts, or creative community spaces.

Previous Xeno-Animals Work-Study participants will receive priority consideration based on their experience and demonstrated performance.

Schedule & Availability

This is a part-time, on-site position with approximately 3–5 hours per shift and 3–5 shifts per week.

Required Availability

• Weekdays (Monday–Friday): 5:30 PM – 10:30 PM
• Weekends (Saturday–Sunday): 2:00 PM – 8:00 PM
• Special Events: Additional weekend evening or late-night availability may be required.

Actual shifts will be assigned based on studio programming, operational needs, and staff availability.

Applicants should have consistent evening and weekend availability. Flexibility to support special events and occasional schedule changes is preferred.

Working at Xeno

We value accountability, clear communication, initiative, attention to detail, and respect for professional boundaries.

Our ideal team member takes ownership of assigned responsibilities, follows established systems, communicates proactively, and contributes to a positive and collaborative studio environment.

During quieter periods, personal study or computer use may be permitted once assigned tasks are complete, provided that front desk coverage and customer service are maintained.

Compensation & Initial Evaluation

Starting compensation is $15–16/hour, based on relevant experience and qualifications.

The position includes a 60-day introductory period. Performance will be evaluated based on reliability, customer service, operational proficiency, communication, task completion, and adherence to studio procedures.

Compensation adjustments and opportunities for additional responsibilities may be considered based on performance and operational needs.

Benefits & Perks

Xeno Class Discounts: Employee discounts on eligible Xeno-Animals classes and programs.

Private Studio Use: Access to studio space for personal practice, subject to availability, advance approval, and studio policies.

Professional Development: Opportunities to gain hands-on experience in studio operations, customer service, creative content, and event coordination.

Immigration-Related Employment Support: For eligible employees with strong performance and a sustained employment relationship, Xeno-Animals may consider providing employment documentation or supporting eligible OPT/CPT arrangements and, where feasible, H-1B sponsorship, subject to individual eligibility, business needs, applicable immigration requirements, and management approval.

How to Apply

Please submit your resume, cover letter, relevant work experience, and weekly availability.

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 9.0 – 25.0 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person