Studio Operations Manager

We are looking for a Studio Manager to oversee the day-to-day operations of the studio and ensure a smooth, professional, and enjoyable experience for clients.

Key Responsibilities

• Oversee daily studio operations, including opening/closing, cleanliness, maintenance, and readiness of facilities.
• Manage bookings, scheduling, client inquiries, payments, confirmations, cancellations, and rescheduling.
• Provide excellent customer service and assist clients with studio orientation, equipment, lighting, and basic setup.
• Monitor, maintain, and properly organize studio equipment, props, and supplies.
• Coordinate repairs, maintenance, equipment replacements, and other operational requirements.
• Support sales and revenue generation through upselling, promotions, packages, and additional studio services.
• Supervise and coordinate studio assistants and support staff, including task assignment, training, attendance, and performance monitoring.
• Ensure the studio consistently meets company brand, service, safety, and operational standards.
• Monitor compliance with safety procedures and maintain records of incidents, equipment issues, and maintenance activities.
• Prepare regular reports on bookings, sales, revenue, expenses, equipment status, and overall studio performance.
• Identify opportunities to improve operational efficiency, customer experience, and studio profitability.
• Perform other duties and responsibilities as assigned by management.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, Operations Management, Communications, or a related field.
• Preferably 2+ years of experience in studio operations, hospitality, events, retail management, or a similar client-facing service environment.
• Knowledge of sales processing, booking systems, and customer service operations.
• Experience or familiarity with photography studios, production spaces, or creative environments is an advantage.
• Strong verbal and written communication and interpersonal skills.
• Computer literate and comfortable using booking systems, spreadsheets, and online communication platforms.
• Strong organizational, time-management, and multitasking skills.
• Able to work effectively in a fast-paced operational environment.
• Basic technical aptitude, particularly in equipment handling, lighting, or willingness to undergo training.
• Customer-service oriented, professional, proactive, and solution-focused.