Studio Sales Lead

STUDIO SALES LEAD
The Tox | Palm Beach
Full-Time | $40,000 Base + Performance Bonus

THE ROLE
The Tox is a rapidly growing luxury wellness brand redefining body sculpting through proprietary techniques, exceptional results and an elevated client experience.

We are seeking a driven, energetic, highly organized, sales-focused Studio Lead to run the day-to-day client experience, drive studio revenue and build The Tox's presence in the local community.

This is a hands-on, in-studio sales leadership role. The Studio Lead works directly with clients, leads the front desk team, keeps the studio organized, keeps the team focused on daily goals, and takes an active part in local events, partnerships and community outreach.

The right person loves wellness, loves sales, is exceptionally organized, has strong follow-through, and is comfortable balancing client-facing work with the needs of a busy studio. You naturally look for ways to turn great client experiences, local relationships and community exposure into repeat business and studio growth.

SALES & REVENUE
Revenue growth is the primary focus of this position.

The Studio Lead is responsible for:

• Driving the studio toward the daily, weekly and monthly revenue goals set by Leadership.
• Creating energy and urgency around daily sales objectives.
• Actively selling sessions, packages, add-ons, retail and other studio offerings.
• Educating clients on The Tox experience and recommending appropriate services and frequency.
• Driving client retention and rebooking through strong service, communication and follow-up.
• Owning lead follow-up for the studio and making sure every new lead is contacted the same day.
• Executing promotions, campaigns and sales initiatives set by Leadership.
• Identifying sales opportunities throughout the client experience.
• Coaching the front desk team on sales conversations, package presentation and rebooking.

FRONT DESK & CLIENT EXPERIENCE
The Studio Lead leads the front desk team and works the front desk daily.

Responsibilities include:

• Booking, rescheduling and managing appointments.
• Rebooking clients before they leave the studio.
• Maintaining an organized, polished and elevated front desk.
• Resolving routine client concerns and escalating issues to Leadership when appropriate.
• Knowing The Tox services, packages, policies, promotions and brand standards, and making sure the team does too.
• Creating a welcoming, high-energy environment that makes clients want to return.

ORGANIZATION & STUDIO EXECUTION
Organization and attention to detail are critical to this position.

The Studio Lead keeps the studio running smoothly and holds it to The Tox's elevated standards.

This includes:

• Keeping the front desk, retail area, client areas and shared spaces clean, organized and guest-ready.
• Keeping appointments, client communication, follow-ups and front desk work current.
• Reviewing the schedule each day, assigning priorities, inspecting the work, and correcting or escalating gaps.
• Following and enforcing established processes, checklists, SOPs and studio standards.
• Posting the studio's end-of-day report in Slack every day.
• Communicating operational needs, issues or incomplete tasks to Leadership promptly.
• Creating a professional, calm, organized and high-performing studio environment.

TEAM LEADERSHIP
The Studio Lead builds a positive, accountable, sales-focused culture in the studio.

Responsibilities include:

• Leading daily huddles and setting the focus for each shift.
• Setting the tone for professionalism, hospitality, organization, urgency and accountability.
• Coaching team members on client communication, sales conversations, rebooking and package presentation.
• Ensuring front desk responsibilities and studio standards are followed every shift.
• Entering the studio schedule and helping manage shift coverage.
• Interviewing potential candidates as needed.

EVENTS, PARTNERSHIPS & COMMUNITY OUTREACH
The Studio Lead plays an active role in building The Tox's presence in Palm Beach and the surrounding community.

This is not simply attending events. The expectation is to build relationships and create opportunities that bring new clients into the studio.

Responsibilities include:

• Building relationships with complementary local businesses and partners near the studio.
• Proactively identifying local partnership and event opportunities.
• Planning and executing at least two community events per month.
• Coordinating studio events, pop-ups, networking opportunities and community activations.
• Representing The Tox at local events, or scheduling team members to cover them.
• Hosting in-studio events and partnership activations.
• Following up on event leads the next day and converting them into bookings and long-term clients.
• Representing The Tox professionally and consistently in the local community.

INVENTORY & DAILY OPERATIONS
The Studio Lead manages day-to-day inventory and keeps the studio stocked and organized.

Responsibilities include:

• Completing routine inventory counts.
• Monitoring retail product and supply levels and placing inventory orders.
• Communicating shortages, discrepancies or inventory needs to Leadership.
• Ensuring the studio has what it needs for daily operations.
• Leading opening and closing procedures.
• Ensuring accurate use of Mindbody and other studio systems.
• Following company policies, SOPs, promotions and brand standards.

WHAT SUCCESS LOOKS LIKE
A successful Studio Lead:

• Understands the goals and priorities set by Leadership.
• Keeps the studio organized and operating at a high standard.
• Is comfortable being hands-on at the front desk.
• Creates urgency and energy around sales.
• Drives rebooking and supports retention.
• Keeps the team focused on the day's priorities.
• Builds relationships throughout the local community.
• Actively takes part in events, partnerships and outreach.
• Has exceptional follow-through and doesn't let details fall through the cracks.

QUALIFICATIONS

• 2+ years of experience in sales, hospitality, wellness, beauty, fitness, retail or another client-facing environment.
• Previous leadership or supervisory experience preferred.
• Strong sales ability and confidence presenting services, packages and recommendations.
• Highly organized with exceptional attention to detail and follow-through.
• Energetic, outgoing, polished and comfortable building relationships.
• Able to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Comfortable coaching and motivating others.
• Comfortable representing The Tox at events and in the local community.
• Flexible availability, including evenings and weekends as needed for the studio and events.

COMPENSATION & BENEFITS

• $40,000 Base + Performance Bonus
• Comprehensive training and development
• Employee discounts on services and retail
• Career advancement opportunities within a growing wellness brand

If you're passionate about sales, wellness, community and creating exceptional client experiences, and you're energized by the chance to help build a brand, drive growth and make an impact in your local studio, we'd love to meet you.

Work Location: In person

Pay: $40,000.00 - $45,000.00 per year

Work Location: In person