Study Abroad Counsellor (เจ้าหน้าที่แนะแนวศึกษาต่อต่างประเทศ)

Position Title: Academic Counsellor (เจ้าหน้าที่แนะแนวศึกษาต่อต่างประเทศ)

Location: IDP Bangkok Office

Reports To: Destination Manager

Job Purpose:
To guide and assist students seeking higher education opportunities in the United Kingdom and Ireland by providing expert counselling, application support, and customer service, contributing to the organization’s enrolment and business goals.

Key Responsibilities:

• Student Counselling:

  • Provide personalized education counselling to students and parents regarding study options in the United Kingdom and Ireland
  • Understand students' academic background, career goals, and preferences to recommend suitable institutions and programs.
  • Maintain updated knowledge of the United Kingdom and Ireland education systems, visa processes, admission timelines, and scholarship opportunities.

• Relationship Management:

  • Coordinate with university representatives for student interviews, webinars, and workshops.

• Reporting and Administration:

  • Maintain accurate records of student counselling sessions, application status, and visa progress in the CRM system.
  • Achieve individual and team enrolment targets set by the management.

• Marketing and Events:

  • Support marketing activities such as education fairs, seminars, webinars, and school visits.
  • Participate in promotional events to represent IDP Education destinations effectively.

Key Requirements:

• Bachelor’s degree or higher
• At least 1 year of counselling or student advisory experience or study abroad experiences.
• Strong knowledge of higher education systems and visa procedures.
• Excellent communication skills in English (spoken and written).
• Customer-centric approach with strong interpersonal and problem-solving skills.
• Ability to work under pressure and meet deadlines.
• CRM system experience is a plus.

Key Skills:

• Student advisory and relationship management
• Detail-oriented application support
• Time management and organization
• Team collaboration and target-driven mindset
• Event coordination and marketing support