Study Moderator

Description Work Location: Onsite location in Los Angeles, CA

Work Schedule: Flexibility to work assigned shifts within the Monday–Sunday schedule

Job Status: Full-time, Temporary

Start Date: ASAP

End Date: This is an 89-day contract with the potential to convert to a regular full-time role on

day 90. The project is expected to continue through September 2026.

Rate: $33.00/hour

Position Description: Moderators are expected to interact directly with study participants using provided study

protocols and managing the data collected during each session. Moderators will report to the

Site Managers. Training will be hands-on and interactive, with learning taking place in real time as data is collected. Sessions occur onsite in Los Angeles, CA.

Main Responsibilities: Receive participants at work and guide them through the video study in a controlled environment

Ensure all recordings are done per project guidelines and upload the data

Have all participants complete a survey at the end of each session

Follow COVID-19 sanitization procedures after each session

Represent and promote the TELUS AI brand

This describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described. It is also a standard description and therefore neither the percentage of time devoted to the various tasks nor can the required qualifications be guaranteed to match those of any given incumbent.

Required Qualifications: Technical/troubleshooting skills; address fundamental problems with launching apps and uploading data

2 years of experience using iOS and macOS devices

Excellent verbal and written communication

Ability to interact professionally with project participants

Strong organizational skills, meticulous attention to detail

Must demonstrate the ability to work efficiently and adapt quickly in a fast-paced environment.

Ability to collaborate positively and contribute as a team player is required

Able to commit to the schedule for the duration of the project

Must demonstrate the ability to arrive on time and work in a timely manner.

Preferred Qualifications: Experience conducting in-person research sessions

Experience with video and audio recording

Experience with progress tracking and reporting

TELUS Values: TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

We passionately put our customers and communities first

We embrace changes and innovate courageously

We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Equal Opportunity Employer: At TELUS International, we are proud to be an equal-opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

About Company: TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

About Company: TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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