Sub Zonal Manager

Sub Zonal Manager (SZM) Logistics Job Description

Position: Sub Zonal Manager – Logistics
Department: Operations / Supply Chain
Experience: 5–10 years
Location: As per business requirement
Industry: Logistics / E-commerce / Quick Commerce / Last-Mile Delivery

Job Summary

The Sub Zonal Manager will be responsible for managing multiple hubs / delivery stations / dark stores within an assigned sub-zone, ensuring smooth day-to-day operations, service-level achievement, manpower productivity, cost control and customer experience.

Key Responsibilities

• Manage and oversee operations across multiple hubs/stations within the assigned zone.
• Ensure on-time delivery, dispatch, TAT and SLA adherence across all locations.
• Monitor daily operational KPIs such as volume, productivity, delivery success rate, attendance, utilization and ageing.
• Lead and manage Hub Managers, Hub In-charges, Team Leaders and operational teams.
• Plan manpower deployment based on daily/weekly business volumes.
• Monitor rider/delivery partner productivity, attendance, attrition and utilization.
• Ensure proper inbound, sorting, processing, dispatch and last-mile delivery operations.
• Track hub performance and identify operational gaps through regular MIS and performance reviews.
• Conduct RCA (Root Cause Analysis) for SLA breaches, delivery failures, inventory issues and productivity gaps.
• Drive process improvements and standardization across all hubs.
• Coordinate with HR, Recruitment, Finance, Transport, Customer Support and Central Operations teams.
• Control operational costs including manpower, overtime, transportation and other hub-related expenses.
• Ensure compliance with company SOPs, safety, security and quality standards.
• Handle escalations related to customers, delivery partners, manpower and operational disruptions.
• Conduct regular hub audits and ensure corrective actions are implemented.
• Support expansion, new hub launches and operational ramp-ups within the sub-zone.
• Prepare and present daily/weekly/monthly performance reports to senior management.

Key KPIs

• SLA / TAT adherence
• On-time dispatch and delivery
• Delivery success rate
• Hub productivity
• Manpower utilization
• Attendance & attrition
• Cost per shipment/order
• Rider productivity
• Customer complaints
• Inventory/parcel accuracy
• Hub audit compliance

Ideal Candidate Profile

• Graduate/MBA preferred with 5–10 years of experience in logistics, e-commerce, quick commerce, last-mile delivery or warehouse operations.
• Experience managing multiple hubs/sites is highly preferred.
• Strong team-handling and stakeholder-management skills.
• Good knowledge of SLA, TAT, productivity, manpower planning and operational KPIs.
• Comfortable working in a high-volume and target-driven environment.
• Strong analytical, problem-solving and decision-making abilities.
• Proficiency in MS Excel/MIS and logistics/operations systems.