Subject Matter Expert - Microsoft

Subject Matter Expert – Microsoft 365 (L3)

Experience: 7+ Years

Level: L3

Location: Hyderabad

Work Mode: WFO

Job Overview

We are looking for an experienced Microsoft 365 / O365 Subject Matter Expert (L3) to manage, support, configure, implement, and optimize Microsoft cloud and collaboration environments. The candidate will work closely with customers, L1/L2 teams, vendors, and internal engineering teams to deliver enterprise Microsoft solutions and support managed services.

Key Responsibilities

• Design, implement, configure, and support Microsoft 365 solutions for customers and internal environments.
• Administer and manage Microsoft 365 / Office 365 services, applications, and collaboration tools.
• Perform O365 tenant-to-tenant migrations and G Suite/Google Workspace to Microsoft 365 migrations .
• Manage and troubleshoot Exchange Online, Microsoft Teams, SharePoint Online, OneDrive and related M365 services.
• Manage and administer Microsoft Defender for Endpoint .
• Manage and administer Microsoft Purview , including compliance and data governance capabilities.
• Perform Azure resource management and administration .
• Handle SCCM/MECM application packaging, deployment, and OS deployment .
• Monitor, troubleshoot, and optimize Microsoft environments to ensure optimal performance.
• Lead or contribute to MSP projects, service improvement initiatives, migrations, and customer requests .
• Work directly with customers on incidents, change requests, status meetings, projects, and technical requirements.
• Develop and maintain SOPs, technical documentation, and standard processes .
• Coordinate with L1/L2 teams and vendor support for issue resolution.
• Mentor and provide technical guidance to junior engineers and service desk teams.
• Support audits, SOW scoping, technical assessments, and solution delivery.
• Take ownership of customer Agile Cloud Engineering requests .
• Stay updated with Microsoft technologies, industry trends, and best practices.