Subject Matter Expert - Trainer

ROLE - Subject Matter Expert (Calling Team)
Department: NBH Execution Permission Calling
Reports to: GM Permission Calling, NBH Execution
Location: Bangalore
About NoBroker Technologies Private Limited
NoBrokerHood, a part of NoBroker Technologies Pvt.Ltd. Our founders understood the need to have a
tech-enabled visitor and community management system, that aims to make life convenient, hassle-free,
and secure for the residents of a gated community. Thus, NoBrokerHood was launched. NoBrokerHood is
a smart visitor, society and accounting management system. From our start in late 2018, NoBrokerHood is
currently securing 20,000+ societies under its hood. From catering to all the society needs like complaint
management, gate entry, maintenance bill payments, digital notice board, it also has features like
Marketplace, home services and more. NoBrokerHood goes beyond visitor and gate management
delivering an end-to-end community experience that empowers residents and management committees
with digital convenience, revenue growth, and future-ready innovation.
To know more about NoBrokerHood, visit our website - https://www.nobrokerhood.com/
About the role:
Owns training for the NBH Permission Calling team the team driving society permissions and rate
card conversations against brand campaigns. Responsible for ensuring pitch quality is consistently at the
expected standard, all SOPs/guidelines are followed, and the team's performance and overall productivity
keep improving.
Key Responsibilities

Design and deliver training for the calling team on pitch quality, rate card conversations, and
permission conversion ensuring every caller performs at the expected standard
Monitor calls/pitches against SOPs and guidelines; identify gaps and coach callers to close them
Run structured onboarding for new callers and refresher training for the existing team
Track individual and team performance and productivity, and design targeted coaching plans to
drive improvement

Partner with the GM Permission Calling to translate KPI gaps (conversion, productivity, SOP
adherence) into specific training interventions
Maintain and continuously update training content (scripts, objection-handling playbooks, SOP
guides) as campaigns and rate cards evolve
Requirements

Prior experience in a calling/tele-sales background, combined with prior experience in a training
role ideally has both pitched/sold over calls and trained/coached a calling team before
Track record of driving team performance/productivity numbers, not just delivering training
content

Strong coaching and communication skills; ability to give direct, actionable feedback
Data-oriented comfortable tracking training impact against hard KPIs (conversion %,
productivity, SOP compliance)
What we offer!

Opportunity to work with a fast-growing, tech-enabled property management platform.
A dynamic, collaborative, and execution-driven culture.
Competitive compensation with performance-linked incentives.
Strong growth and career advancement opportunities.
Benefits

Performance Bonus
Corporate Health Insurance
Monthly R&R awards
Early promotions for the outstanding performers