Subject Matter Expert - Web Development

Subject Matter Expert Web Development

Purpose of the Role
Drive continuous improvement of web development programs by identifying and resolving curriculum gaps, content issues, and tooling defects while ensuring a high-quality learner experience.
This role combines academic expertise with practical software development knowledge to strengthen curriculum quality, improve learning platforms, and support scalable program delivery.
The role acts as a technical and academic subject matter authority, bridging curriculum, technology, and learner needs.

Key Responsibilities
Primary Responsibilities
Curriculum Improvement & Content Excellence

• Own continuous review and enhancement of web development curriculum across programs.
• Identify and resolve curriculum gaps, inaccuracies, outdated concepts, and learning experience issues.
• Collaborate with Learning Managers and academic stakeholders to improve content quality and learner outcomes.
• Design, review, and validate learning materials, projects, assessments, and practical exercises.
• Ensure curriculum reflects current industry practices, tools, frameworks, and development standards.
• Support creation of new content, modules, and learning resources where required.

Tooling & Platform Bug Resolution

• Identify, investigate, and resolve curriculum-related and platform-related issues affecting learners and experts.
• Act as the first line of technical analysis for tooling defects impacting learning delivery.
• Partner with Product and Engineering teams to define, prioritize, and validate fixes.
• Perform testing and quality checks for curriculum and platform updates before release.
• Maintain documentation of recurring issues, root causes, and recommended improvements.

Program Research & Innovation

• Research emerging web development technologies, frameworks, and industry trends.
• Recommend curriculum enhancements based on market demand and evolving technology landscapes.
• Support modernization of programs to maintain industry relevance and learner employability.

Secondary Responsibilities
Technical Academic Support

• Provide subject matter expertise on frontend and backend development concepts when required.
• Support expert teams in resolving complex technical queries and academic escalations.
• Review technical assessments, projects, and learner submissions as needed.

Delivery & Operational Support

• Provide support during live sessions, workshops, and bootcamps when required.
• Assist in managing academic escalations related to curriculum or technical content.
• Support cross-functional initiatives aimed at improving learner experience and program effectiveness.

Key Outcomes

• Improved curriculum quality, accuracy, and industry relevance
• Faster identification and resolution of content and tooling issues
• Reduced learner and expert escalations related to curriculum defects
• Enhanced learning experience through continuous program improvements
• Strong alignment between curriculum, platform capabilities, and industry expectations

Key Skills
Curriculum development, web development, frontend technologies, backend technologies, debugging, technical problem-solving, content review, stakeholder collaboration, quality assurance, analytical thinking.