Subscription Manager

Key Responsibilities

• Develop and execute subscription sales strategies to achieve revenue, subscriber growth, and profitability targets.
• Drive customer acquisition and identify new business opportunities, customer segments, and sales channels for subscription services.
• Develop attractive subscription packages, pricing, promotions, and commercial offers based on customer and market needs.
• Manage the end-to-end subscription customer journey, from sales and onboarding through renewal, upgrade, and cancellation.
• Build and maintain strong relationships with customers, business partners, and key accounts to drive long-term business growth.
• Monitor subscription performance, including sales, recurring revenue, active subscribers, renewal rate, retention, and churn.
• Develop initiatives to increase customer retention, renewals, upselling, and cross-selling opportunities.
• Coordinate with Product Marketing, Finance, Supply Chain, Service, Marketing, and other internal teams to ensure smooth product delivery and subscription operations.
• Analyze market trends, customer behavior, competitor activities, and business performance to identify opportunities and recommend action plans.
• Prepare sales forecasts, business performance reports, and subscription growth plans for management review.

Qualification

• 5+ years of experience in Sales, Business Development, Subscription Business, or Commercial roles.
• Experience in subscription, rental, leasing, recurring revenue, or service-based business models is an advantage.
• Strong sales, negotiation, business development, and analytical skills.
• Good communication and cross-functional coordination skills.
• Good command of English and Microsoft Office.