Success Coach

Our House Success Coach – Weekend & Relief Support

Location: Ypsilanti / Ann Arbor, Michigan – Washtenaw County
Reports To: Housing Programs Manager
Status: Part-Time or Contingent, Non-Exempt
Schedule: Weekend Shifts and Flexible Relief Coverage
Compensation: $17.00-$19.00 per hour

About Our House

Our House is a Washtenaw County nonprofit dedicated to empowering young people with foster care experience or similar barriers to thrive in adulthood.

Through mentoring, life skills development, health and wellness services, and supportive housing, we help young people build meaningful relationships, develop practical skills, and create pathways toward independence.

Our residential programs include The Nest, an Independent Living Plus program serving youth ages 16–19, including pregnant and parenting youth, and transitional housing services for young adults.

We believe in providing consistent, compassionate, relationship-centered support that promotes safety, belonging, accountability, and growth.

Position Summary

Our House is seeking compassionate, dependable, and adaptable individuals to join our residential team as Weekend and Relief Success Coaches.

Success Coaches provide direct support, supervision, and practical life skills coaching to youth and young adults living in Our House residential programs. Coaches help maintain a safe, nurturing, and organized environment while encouraging participants to develop independence, healthy routines, positive relationships, and personal responsibility.

We are specifically recruiting individuals who can reliably work weekends and provide flexible backup coverage when additional staffing is needed.

The ideal candidate is patient, resourceful, comfortable working independently, and able to respond calmly and appropriately to a variety of situations.

Schedule and Availability

Regular weekend availability is required.

We are seeking candidates who:

• Are available for regularly scheduled Saturday and/or Sunday shifts.
• Can work weekend daytime, evening, or overnight shifts based on their stated availability and program needs.
• Have flexibility to accept additional shifts when regular staff are unavailable.
• May be available for occasional weekday, evening, overnight, or holiday coverage.
• Can communicate availability clearly and respond promptly to scheduling requests.
• Are dependable and committed to working accepted shifts.

Schedules may vary based on program needs. Additional relief shifts may be offered with advance notice or, when possible, on shorter notice.

Part-time and contingent opportunities are available. Contingent positions do not guarantee a set number of weekly hours.

Essential Responsibilities1. Residential Supervision and Daily Operations

• Maintain a safe, supportive, respectful, and organized residential environment during assigned shifts.
• Provide appropriate supervision and maintain awareness of participant, visitor, and household activities.
• Reinforce program expectations, household guidelines, and daily routines.
• Monitor household conditions and promptly communicate maintenance, safety, or operational concerns.
• Assist with participant onboarding, transitions, and adjustment to residential living as requested.
• Participate in household meetings and activities.
• Support continuity of care through accurate shift communication and timely updates to program leadership.
• Follow established emergency procedures and respond appropriately to urgent situations.

2. Youth Development and Life Skills Coaching

• Build positive, professional relationships with youth and young adults.
• Serve as a role model by demonstrating healthy communication, responsible decision-making, and appropriate boundaries.
• Provide encouragement, structure, accountability, and practical guidance.
• Assist participants in developing independent living skills, including:
• Meal planning, cooking, and grocery shopping
• Budgeting and responsible spending
• Cleaning, laundry, and household organization
• Time management and daily routines
• Communication and problem-solving
• Personal wellness and self-care
• Parenting and household routines, when applicable
• Reinforce individual goals and life skills plans developed with program staff.
• Encourage youth participation in educational, employment, mentoring, and community opportunities.
• Promote youth choice, self-advocacy, and growing independence.

3. Relationship-Centered and Trauma-Informed Support

• Use strengths-based, trauma-informed, and developmentally appropriate approaches.
• Respond to challenging situations with patience, professionalism, and appropriate de-escalation techniques.
• Help participants develop problem-solving skills and practice healthy conflict resolution.
• Support positive relationships among residents, staff, and community members.
• Maintain professional boundaries and respect participant confidentiality.
• Recognize when situations require additional intervention and promptly notify appropriate leadership.
• Promote a culture of trust, compassion, belonging, and personal growth.

4. Documentation, Communication, and Accountability

• Complete required shift notes, incident reports, and other program documentation accurately and on time.
• Communicate participant concerns, progress, and significant events to appropriate staff.
• Report safety concerns, rule violations, maintenance needs, and unusual incidents promptly.
• Participate in shift transitions and share information necessary for consistent support.
• Follow organizational policies, residential program procedures, and confidentiality requirements.
• Collaborate with Housing Programs staff, case managers, and other team members to support participant goals.
• Answer and respond to designated program or on-call communications during assigned shifts, as directed.
• Participate in required meetings, training, and professional development.
• Perform other related duties as assigned.

Qualifications

Required

• High school diploma or equivalent.
• Experience working with youth, young adults, or individuals requiring supportive services, or relevant transferable experience.
• Ability to work reliably during weekend shifts.
• Flexibility to provide additional relief coverage based on availability and program needs.
• Strong interpersonal communication and relationship-building skills.
• Ability to work both independently and collaboratively with a team.
• Ability to remain calm, exercise sound judgment, and respond appropriately to unexpected situations.
• Strong organizational skills and ability to complete required documentation.
• Commitment to confidentiality, professional boundaries, and respectful communication.
• Ability to work effectively with individuals from diverse backgrounds and life experiences.

Preferred

• Associate's or bachelor's degree in Social Work, Psychology, Human Services, Education, Child Development, or a related field.
• Experience working in residential programs, group homes, foster care, youth development, or supportive housing.
• Experience supporting pregnant or parenting youth.
• Training or experience in trauma-informed care, crisis prevention, conflict resolution, or positive youth development.
• Experience teaching or reinforcing independent living skills.

A combination of education, professional experience, and relevant lived experience will be considered.

Working Conditions

• Work takes place primarily in residential housing settings in Washtenaw County.
• Weekend shifts are required, with opportunities for additional weekday, evening, overnight, and holiday coverage.
• Some shifts may involve working independently while maintaining access to designated supervisory support.
• Responsibilities may involve routine household activities, movement throughout residential facilities, and participation in community-based activities.
• Employees must be able to perform essential job functions with or without reasonable accommodation.
• Training and orientation are provided before independent shift assignments.

Our House Values

Our House is guided by five core values:

Trust Equity Compassion Belonging Growth

We believe young people deserve meaningful relationships, opportunities to develop their strengths, and a voice in decisions affecting their lives.

Our team approaches challenges as opportunities for learning and growth, balancing compassion with consistency and accountability.

Equal Opportunity Employment

Our House is an equal opportunity employer. We welcome applicants from diverse backgrounds and are committed to an inclusive workplace. All qualified applicants will receive consideration for employment without discrimination based on any status protected by applicable law.

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person