Success Operations Coordinator

About Us

Digital Success Media is a growing Advertising and Business Development Agency in Tampa, FL. Our work environment includes:

• Modern office setting
• Growth opportunities
• Casual work attire
• Comprehensive on-the-job training
• Safe work environment
• Lively atmosphere

Job Summary

We are seeking a highly organized, detail-oriented, and proactive Success Operations Coordinator to join our Sales Operations team. In this entry-level role, you will be the operational backbone of our sales process—managing inbound inquiries, coordinating contracts, scheduling client onboarding, and maintaining the systems that keep deals moving smoothly. This position is perfect for someone who excels at organization, takes pride in accuracy, and thrives in a fast-paced environment.

Key Responsibilities

• Answer and professionally route inbound sales calls, identifying caller needs and connecting them to the appropriate team members.
• Prepare, manage, and track sales contracts and client agreements, ensuring accuracy and timely execution.
• Verify contract details, identify discrepancies, and escalate issues to appropriate approvers.
• Schedule and coordinate initial client onboarding meetings, confirming contact information and service details.
• Maintain clean, organized CRM records and ensure all customer information is accurate and up-to-date.
• Monitor daily workflows and prepare exception reports for management highlighting overdue tasks and workflow gaps.
• Support appointment scheduling and rescheduling at team member request to keep the sales pipeline moving.
• Route non-sales inquiries (billing, fulfillment, cancellations) to the appropriate departments.
• Work in a collaborative environment with sales, fulfillment, and client success teams.

Qualifications

• Strong interpersonal and communication skills, with comfort and professionalism on phone-based interactions.
• Excellent organizational skills, with the ability to manage multiple tasks and deadlines simultaneously.
• Detail-oriented with a strong commitment to accuracy in documentation and contract management.
• Proactive and solutions-oriented approach to problem-solving.
• Customer service or administrative experience is preferred but not required; we provide full training.
• Familiarity with CRM systems (Salesforce, Zoho, HubSpot, or similar) is helpful but not required.
• Ability to adapt priorities and stay flexible in a fast-paced, dynamic environment.

What to Expect

• Comprehensive, ongoing training over your first 90 days
• Full in-office role (Monday–Thursday, 10:00 AM – 6:00 PM; Friday, 10:00 AM – 5:00 PM)
• Performance evaluation at the 90-day mark
• Mentorship and support from an experienced team

Position Details

• Position Type: Full-Time, Entry-Level
• Hours: Monday–Thursday, 10:00 AM – 6:00 PM | Friday, 10:00 AM – 5:00 PM
• Location: In-office
• Reports To: CEO & Sales Management
• Compensation: $18.00/hour + opportunities for commission

If you are a detail-oriented, organized individual with strong communication skills and the ability to multitask in a fast-paced environment, we would love to hear from you. Join our team as a Success Operations Coordinator and help keep our sales operation running smoothly while building your career in business operations and sales support.

Pay: $18.00 per hour

Expected hours: 32.0 – 38.0 per week

Benefits:

• Flexible schedule

Work Location: In person