Suite Captain

Current Status: Open

Department: Food and Beverage

Type: Part-Time Hourly

Immediate Supervisor: Catering Manager

Areas of Responsibility

• Set up suites in accordance with the employee handbook.
• Assist Runner with prep for pre-orders.
• Check with the pantry coordinator for restocks and restock if necessary.
• Ensure suites are in working order and clean. Report any discrepancies immediately to the manager.
• Greet guests in a warm and friendly manner, explain the menu and specials (if any), and explain how to use the phone to place orders.
• Take orders from guests and give them to the Pantry Coordinator.
• Use suggestive selling and up-selling techniques.
• Ensure orders go out as soon as they are ready. Collect cash at the time of delivery if it is a cash order.
• Follow up with suite holders to ensure guest satisfaction; give the last call for food before the kitchen closes.
• Present dessert cart to all suites.
• Ensure that final bills are distributed, signed, and given back to the Pantry Coordinator.
• Ensure that the tip sheet, sign-in sheet, and occupancy sheet are completed.
• Thank guests
• Clean up suites and lock up according to the employee handbook.
• Give any restocks and keys back to the Pantry Coordinator.
• Question anything that may be unclear to you.
• Maintain a clean and safe work area at all times, as described in the employee handbook.
• Adherence to all policies and guidelines as described in the Family Arena handbook.
• Assume responsibility for any duty asked of you by any member of management or other supervisor.

Qualifications

Must possess strong organizational and cash-handling skills. Must have a positive attitude and be able to multi-task. Must be at least 21 years of age.