SUN Supportive Housing Case Manager

Position Overview

Reporting to the Community Outreach Lead, the SUN Housing Support Worker implements a Housing First approach, focusing on reducing barriers to housing, preventing homelessness, and supporting sustainable tenancy. The Housing Support Worker engages individuals who are homeless or at risk of homelessness, assisting them in identifying and meeting their housing and other needs. This role aligns with the YMCA Mission, Vision, and Core Values and incorporates Reaching Home objectives.

_ *This is a 6-month contract position, with the potential for extension._*

Duties

• Follow all YMCA policies, including the YMCA Community Outreach Code of Conduct and Child Safeguarding Policies.
• Engage and support clients experiencing homelessness, meeting them in various settings, including public spaces, shelters, or their homes. Exposure to weather conditions is an expectation of the role.
• Conduct intakes and assessments to evaluate readiness for housing and support needs.
• Develop and implement individualized case management plans, guided by Housing First principles, emphasizing client autonomy, harm reduction, and trauma-informed care.
• Provide life skills training and support clients in goal setting and achieving sustainable tenancy.
• Offer ongoing support to clients in securing and maintaining housing, including tenancy advocacy, conflict resolution, and connection to resources.
• Accompany clients to appointments or other safe places as needed.
• Develop and maintain relationships with landlords, housing providers, and other stakeholders to expand housing options and support positive tenant-landlord relationships.
• Facilitate crisis prevention and intervention with clients.
• Actively participate in Moncton’s Coordinated Access system and support Reaching Home directives and community strategies.
• Build and maintain strong working relationships with community partners, including local shelters, health services, government agencies, and advocacy organizations.
• Represent the YMCA and its outreach programs in a professional and respectful manner in all external interactions and collaborations.
• Track referrals, outcomes, and follow-ups in accordance with program standards and funder expectations.
• Ensure secure storage, logging, and handling of sensitive documents such as ID, mail, and tax-related paperwork.
• Uphold strict standards of privacy, confidentiality, and data protection in all case documentation and information sharing.
• Contribute to program monitoring and evaluation through accurate data entry and participation in quarterly and annual reporting processes.
• Participate in ongoing training related to housing-focused outreach, harm reduction, trauma-informed care, mental health, and crisis response.
• Attend regular team meetings, case debriefings, and supervision to support continuous learning and alignment.
• Engage in reflective practice and commit to personal and professional growth in alignment with YMCA values and service principles.
• Collaborate with other YMCA Community Outreach programs to ensure coordinated support and continuity of care for members.
• Contribute to a positive and inclusive team environment through respectful communication, shared responsibilities, and a solution-focused approach.
• Perform other duties as assigned to support the delivery and development of outreach services.

Skills & Qualifications

• Completion of post-secondary education in Social Service Work, Community Support, Human Services, or a related field; equivalent combination of education and relevant experience will also be considered.
• Criminal Record Check with Vulnerable Sector Screening is required as a condition of employment.
• Social Development Record Check is required.
• Bilingualism (French and English) is considered an asset.
• Valid driver’s license and clear driver’s abstract are required.
• Lived experience related to homelessness, substance use, or systemic barriers is valued and welcomed in this role.

Pay: $50,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Employee assistance program
• Flexible schedule
• Mileage reimbursement
• On-site gym
• On-site parking
• Paid time off
• Wellness program

Work Location: In person