SunView IT Operations Analyst

Responsibilities

• Manage ITSM processes including incident, problem, change, and service request management.

• Use ChangeGear to manage and resolve tickets within SLA.

• Perform root cause analysis and implement preventive solutions.

• Support change management activities and ensure compliance with ITIL best practices.

• Monitor infrastructure and system health using SunView.

• Track service performance, analyse incident trends, and prepare operational reports.

• Identify process improvements and automate routine tasks where applicable.

• Collaborate with internal teams and vendors to ensure smooth service delivery.

• Work remotely while maintaining regular communication and providing support during overlapping working hours with the Singapore time zone.

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related field.

• Experience in IT Operations or IT Service Management.

• Hands on experience with ChangeGear and SunView.

• Good knowledge of incident, problem, and change management processes.

• Familiarity with ITIL best practices.

• Experience with infrastructure monitoring tools. Exposure to PowerShell or Python scripting is an advantage.

• Strong analytical, problem solving, and communication skills.

• Comfortable working in a remote environment with the ability to overlap a few working hours with Singapore business hours.

• Able to work independently in a fast paced operational environment with strong attention to detail.

Beyondsoft is committed to being an equal opportunity employer and provides equal employment opportunities to all employees and applicants. We strive to cultivate a workplace that celebrates diversity and inclusion, where individuals of all backgrounds—regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, or any other distinguishing trait—can succeed and thrive. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, national origin, disability status, genetics, sexual orientation, gender identity, or expression. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the entire employee lifecycle. We are focused on creating an environment where everyone can reach their full potentetl

Employment offers from Beyondsoft are contingent upon the successful completion of any required pre-employment processes, in line with applicable laws and regulations. Beyondsoft does not ask for any recruitment fees, nor does it request any unauthorized payments from candidates as part of the hiring pro cess.