Superviosr/Key Holder

Job Summary

We are seeking an energetic and motivated Supervisor/Key Holder to join our dynamic team at Flaky's a new Bureka's cafe South of Fifth in South Beach! In this vital leadership role, you will oversee daily operations, ensure exceptional customer service, and support the team in delivering a memorable dining experience. As a key holder, you will be entrusted with opening and closing responsibilities, maintaining safety protocols, and upholding our high standards of food quality and cleanliness. Your proactive approach and management skills will help foster a positive work environment while driving operational excellence.

Responsibilities

• Lead and supervise team members to deliver outstanding food service, ensuring adherence to company standards and procedures.
• Assist with food preparation, cooking, and food handling to maintain quality and safety standards.
• Manage POS (Point of Sale) systems such as Aloha POS or Micros POS for accurate order processing and cash handling.
• Oversee inventory control, including stock levels, ordering supplies, and minimizing waste.
• Train new staff on food safety, customer service, POS operation, and restaurant policies to promote team development.
• Support shift management by coordinating staff schedules, monitoring performance, and resolving customer concerns promptly.
• Uphold food safety regulations and sanitation standards to ensure a clean and safe environment for both staff and guests.

Skills

• Proven experience in quick service or fast food restaurant environments with strong knowledge of food preparation, cooking, and food management.
• Familiarity with POS systems such as Aloha POS or Micros POS; cash handling expertise required.
• Demonstrated supervisory experience with team management, training, and staff development skills.
• Excellent communication skills for managerial conversations, customer interactions, and staff coaching.
• Strong understanding of inventory control, food safety management, and profit & loss analysis.
• Ability to handle multiple responsibilities efficiently in a fast-paced setting; basic math skills essential.
• Experience in hospitality management including shift management, kitchen management, catering or banquet experience is highly desirable.

Join us if you’re passionate about leading teams in a vibrant hospitality environment! We value proactive leaders who thrive on delivering exceptional service while managing daily operations seamlessly. This paid position offers an exciting opportunity to grow your managerial skills within a supportive team dedicated to excellence in food service!

Pay: $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount

Work Location: In person