Supervisor, Annuity Administration

Job Title: Supervisor, Annuity Administration

Location: League City, TX. (Marina One) | Status: Full-Time, Salaried | Work arrangement: Onsite

Reports to: Senior Manager, Production

Leveling Note: In review of candidate qualifications, another job level may be evaluated (Manager). American National is seeking a Supervisor, Annuity Administration to oversee daily production and support a team responsible for post-issue annuity transactions. This role is ideal for someone who enjoys leading people, improving processes, and ensuring work is completed accurately, efficiently, and with strong service to agents, clients, and internal partners.

What You’ll Do

• Lead daily workflow, production, and service expectations for post-issue annuity transactions
• Review backlog reports, monitor workloads, and help ensure transactions are processed timely and accurately
• Coach, support, and provide feedback to team members while helping them understand expectations and priorities
• Assist with onboarding, training, performance discussions, and employee development
• Support quality assurance by reviewing work, identifying trends, and helping reduce errors
• Partner with agents, clients, marketing, auditors, HR, and internal teams to resolve questions and provide updates
• Identify process improvement opportunities and recommend ways to improve controls, procedures, reporting, and efficiency
• Support special projects and contribute to team goals, KPIs, and service level agreements

What We’re Looking For

• High school diploma required; associate degree or bachelor’s degree preferred
• Two + years of demonstrated leadership, team lead, coaching, or supervisory experience
• Experience in financial services, insurance, annuities, banking, accounting, or transaction processing strongly preferred
• General understanding of accounting concepts, debits/credits, financial products, or similar products is helpful
• Strong written and verbal communication skills with the ability to work with internal and external partners
• Ability to prioritize work, hold others accountable, ask thoughtful questions, and identify better ways of doing things.

What Will Help You Succeed

• You are comfortable leading a team in a production-focused environment
• You enjoy learning processes, asking questions, and looking for ways to improve efficiency
• You communicate clearly, professionally, and often
• You can balance quality, quantity, accuracy, and service expectations
• You are adaptable, open to feedback, and able to support a team through changing priorities

Work Environment This is a full-time, onsite position based at League City - Texas, Marina One. The role requires regular physical presence in the office and does not offer remote work. No travel is expected.

Why Join Us In this role, you will have the opportunity to lead and develop a team, support meaningful process improvements, partner across the business, and help ensure a high-quality experience for our agents, clients, and internal teams.