Supervisor - AR (Billing & Collection)

We are seeking a proactive, detail-oriented, and customer-focused professional to join our finance team as an Accounts Receivable Supervisor (Billing and Collection).

In this role, you will oversee the accurate and timely billing and collection of e-commerce service revenues. You will be responsible for ensuring seamless end-to-end accounts receivable workflows—ranging from invoice generation and revenue reconciliation to payment collections and account dispute resolution. You will collaborate closely with internal commercial and operational teams as well as corporate brand partners to resolve billing inquiries, improve cash flow, reduce Days Sales Outstanding (DSO), and uphold financial governance and controls.

Key Responsibilities

• End-to-End Billing Operations: Manage the end-to-end billing workflow for e-commerce service revenues, ensuring zero-delay and accurate invoice generation aligned with operational cut-offs.
• Transaction Verification: Review billing transactions, service charges, adjustments, credit memos, and revenue records prior to invoice issuance.
• Financial Reconciliations: Perform regular reconciliations of billings, cash collections, AR subledger balances, and assigned General Ledger (GL) accounts.
• Cross-Functional Dispute Resolution: Partner with Commercial, Key Account Management, and Warehouse Operations teams to investigate and resolve billing discrepancies and service charge adjustments.
• Credit & Collections Management: Lead proactive collection activities, monitor AR aging buckets (Current, 30, 60, 90+ days), and systematically follow up on overdue client accounts.
• Stakeholder & Client Relations: Communicate professionally with corporate client finance teams to resolve billing, payment, and remittance inquiries while preserving strong commercial partnerships.
• Cash Application & Clearing: Investigate and clear unapplied customer payments, withholding tax certificates (BIR Form 2307 / CWT), and outstanding bank reconciling items.
• Performance Reporting: Analyze AR performance metrics (including DSO and collection efficiency), identify credit risks, and prepare periodic collection reports for finance management.
• Month-End & Audit Support: Drive month-end and year-end closing routines for AR, revenue schedules, and related balance sheet accounts in compliance with audit standards.
• Continuous Process Optimization: Propose and execute process improvements to automate manual billing workflows, minimize invoicing errors, and accelerate cash inflow.

Candidate Qualifications

• Education: Bachelor’s degree in Accountancy, Finance, Management Accounting, or a related business field (CPA is an advantage).
• Experience: 3 to 5 years of solid experience in Billing, Accounts Receivable, Collections, or General Accounting, preferably within e-commerce, 3PL logistics, tech, or service-oriented sectors.
• Technical Mastery: Proven track record in handling end-to-end billing cycles, collections management, and subledger-to-GL reconciliations.
• Accounting Principles: Sound understanding of accounting standards, revenue recognition principles, and Philippine tax withholding processes (e.g., CWT / 2307).
• Systems & Tools: Proficient in advanced Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, SUMIFS) and hands-on familiarity with modern ERP/accounting platforms (e.g., SAP, NetSuite, Oracle, Microsoft Dynamics).
• Core Competencies: Strong analytical rigor, dispute resolution skills, and high attention to detail.
• Communication & Collaboration: Excellent written and oral communication skills with the confidence to navigate client negotiations and cross-departmental coordination.
• Work Style: Highly organized, proactive problem solver capable of managing high-volume transactions independently in a fast-paced environment.