Supervisor / Assistant Outlet Manager

About the role

As the Bakery Supervisor / Assistant Manager, you will support the management team in overseeing daily bakery operations and ensuring that customers receive a consistently high-quality experience. You will supervise the front-of-house team, ensure products are presented and replenished properly, manage daily opening and closing procedures, and help maintain smooth communication between the bakery and kitchen/production team.

Key responsibilities

• Assist the management team in overseeing the day-to-day operations of the bakery.
• Ensure the bakery is properly prepared before opening and efficiently closed at the end of the day.
• Maintain high standards of cleanliness, organisation and presentation throughout the bakery.
• Ensure products are displayed attractively, properly labelled and adequately replenished.
• Monitor product availability throughout the day and coordinate with the production team on replenishment requirements.
• Ensure operating procedures and service standards are consistently followed.
• Provide warm, friendly and professional service to customers.
• Supervise and support service crew and junior team members during daily operations.
• Monitor daily sales and identify opportunities to improve sales performance.
• Ensure accurate handling of cash, card and digital payments.

About you

• Minimum 2–3 years of experience in F&B, bakery, café, retail or hospitality operations.
• Previous supervisory or team leadership experience is preferred.
• Bakery, café or specialty food experience is an advantage.
• Strong customer service and communication skills.
• Comfortable leading a team and taking responsibility for daily operations.
• Good understanding of POS systems, cash handling and basic inventory management.
• Able to work in a fast-paced environment and handle multiple priorities.
• Good attention to detail and a strong sense of ownership.
• Willing to work shifts, weekends and public holidays.
• We welcome locals / WP to apply

Benefits

• Competitive salary based on experience and capabilities.
• Performance incentives.
• Staff meals and benefits.
• Training and development opportunities.
• Opportunities for career progression within a growing F&B group.
• A friendly and collaborative working environment.