Supervisor ( Barista)

JOB DESCRIPTION: BARISTA SUPERVISOR

Position: Barista Supervisor

Department: Operations

Reports To: Store Manager / Management

I. JOB SUMMARY

The Barista Supervisor is responsible for overseeing daily café operations, supervising baristas and other café staff, ensuring excellent customer service, maintaining product quality, and monitoring inventory and sales performance. The role ensures that all store procedures, cleanliness standards, and company policies are properly implemented.

II. JOB DUTIES AND RESPONSIBILITIES

1. Store Operations

• Supervise and coordinate daily café operations to ensure smooth and efficient service.
• Ensure that opening and closing procedures are properly followed.
• Monitor the preparation and serving of coffee, beverages, and food products.
• Ensure compliance with company policies, operating procedures, and service standards.

2. Staff Supervision and Training

• Lead, train, coach, and evaluate baristas and café staff.
• Prepare staff schedules and assign daily tasks.
• Monitor employee attendance, punctuality, performance, and work discipline.
• Address staff concerns and report performance or disciplinary issues to management.

3. Customer Service

• Ensure customers receive friendly, professional, and timely service.
• Handle customer complaints and resolve service-related issues appropriately.
• Maintain a welcoming and customer-friendly café environment.

4. Inventory and Supplies Management

• Monitor inventory levels of coffee beans, milk, syrups, food items, packaging, and other supplies.
• Conduct regular inventory counts and report shortages, damages, and discrepancies.
• Ensure proper storage, handling, and usage of supplies to minimize waste.
• Coordinate with management regarding replenishment and purchasing needs.

5. Quality Control and Sanitation

• Ensure consistent quality, taste, presentation, and portioning of all products.
• Maintain cleanliness and sanitation of the café, preparation areas, equipment, and utensils.
• Ensure proper food safety, hygiene, and health standards are followed.
• Monitor equipment condition and report maintenance or repair requirements.

6. Sales and Cash Management

• Monitor daily sales transactions and ensure accurate cash handling.
• Verify sales reports, cash collections, and end-of-day reconciliations.
• Help achieve sales targets through effective service and product promotion.
• Report discrepancies in sales, cash collections, or inventory to management.

7. Reporting and Coordination

• Prepare daily operational, sales, inventory, and staff performance reports.
• Report operational concerns, customer complaints, and incidents to management.
• Recommend improvements to increase productivity, reduce costs, and improve customer satisfaction.
• Perform other related duties as assigned by management.

III. QUALIFICATIONS

• High school graduate; a college-level education or degree in Hospitality Management, Food Service Management, or a related field is an advantage.
• Previous experience as a barista, preferably with supervisory or team leadership experience.
• Knowledge of coffee preparation, beverage recipes, and café operations.
• Strong leadership, communication, decision-making, and problem-solving skills.
• Good customer service and interpersonal skills.
• Knowledge of inventory management, cash handling, and sales reporting.
• Ability to manage multiple tasks, supervise staff, and work under pressure.
• Detail-oriented, organized, trustworthy, and responsible.
• Willing to work on shifting schedules, weekends, and holidays as required.

IV. KEY PERFORMANCE INDICATORS (KPIs)

• Achievement of daily and monthly sales targets.
• Customer satisfaction and complaint resolution.
• Product quality and consistency.
• Inventory accuracy and reduction of wastage.
• Staff attendance, productivity, and performance.
• Compliance with cleanliness, sanitation, and food safety standards.
• Accuracy of cash handling and daily reports.

Pay: Php15,000.00 - Php20,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person