Supervisor - Bill Review

Job Track Description:

• Requires broad technical expertise and industry knowledge.
• Accountable for functional, operational, and/or program management.
• Assists others in achieving goals.
• Manages performance appraisals and pay reviews.
• Manages training for 3 or more employees.
• Manages hiring and termination actions.

General Profile

• Supervises daily tasks of complex business, technical support, and production teams.
• Responsible for the success of the team.
• Works within established precedents and practices.
• Examines information to solve ongoing problems.
• Ability to perform work unsupervised.

Functional Knowledge

• Has a comprehensive understanding of a range of processes, procedures, systems, and concepts in own field.

Business Expertise

• Helps teams to integrate and work together to support the achievement of company goals.

Impact

• Impacts a team, by example, through the quality service and information provided.

Leadership

• Provides daily supervision to team members including coaching, quality checks, and work progress.

Problem Solving

• Solves problems and evaluates possible solutions using technical experience and precedents.

Interpersonal Skills

• Tactfully, concisely and rationally exchanges ideas and information.

Responsibility Statements

• Supervises the day-to-day activity of the Medical Bill Review group.
• Ensures on-going performance meets established guidelines and conducts annual performance reviews.
• Facilitates resolutions to problems and escalations that are moderately complex in scope.
• Ensures all targets are met per client expectations.
• Ensures appropriate staffing levels and facilitates the allocation of work.
• Interfaces with clients to identify and resolve on-going issues.
• Performs other duties as assigned.
• Complies with all policies and standards.