SUPERVISOR CARE COORDINATION

Who We Are Integrated Home Care Services (IHCS) provides a comprehensive Integrated Delivery System in the home setting, offering Durable Medical Equipment (DME), Respiratory, Home Health, and Home Infusion services. Through our select network of Medicare and Medicaid Certified and Accredited providers, we are available 24/7 to meet the needs of our patients with compassion, expertise, and excellence.

For more than 30 years, we have been dedicated to improving lives by delivering the highest quality in-home care services. As a trusted market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services, we proudly serve more than 2 million lives across the United States and the Commonwealth of Puerto Rico. Our integrated care model is trusted by leading Managed Care Organizations (MCOs), physicians, and healthcare partners because of our commitment to exceptional patient outcomes and coordinated care.

At IHCS, our patients are at the heart of everything we do. We believe in creating a culture built on compassion, integrity, collaboration, and innovation. Every team member plays a vital role in fulfilling our mission of enhancing the quality of life for those we serve through Exceptional Customer Service, Proven Outcomes, and Seamless Care.

If you are passionate about making a meaningful impact, thrive in a collaborative environment, and are committed to excellence, we invite you to join our growing team. Together, we can continue transforming home healthcare while making a difference in the lives of our patients and the communities we serve.

Join IHCS where our patients are #1, and our people make the difference. Apply today! Offering a competitive compensation package, including but not limited to;

• Medical, Vision, Dental, Short- and Long-term insurance
• 6+ Days of Holidays Pay
• 13 days of PTO
• Employer paid life insurance
• 401K with employer contribution
• Wellness program with reward incentives
• Employee recognition and reward programs
• Comprehensive paid training program

What You Will Be Doing The Clinical Care Coordination Supervisor is responsible for overseeing daily operations of the UM team, ensuring compliance with regulatory standards, organizational policies, and industry best practices. This role supports staff development, monitors performance, and promotes high-quality, cost-effective care coordination. Leading and supporting a team of Referral Coordinators for various health plans. This role ensures compliance with utilization management (UM) processes, evaluates eligibility for benefit coverage, and collaborates with internal and external stakeholders to optimize patient care. Additionally, this position works closely with health plan case managers and claims payers to facilitate appropriate care coordination and ensure accurate claims processing.

Qualifications

• Bachelor's degree in Nursing (BSN, Healthcare Administration, or a related field.
• Minimum of 3-5 years of experience in utilization management, case management, or a related healthcare setting.
• At least 2 years of leadership or supervisory experience in a healthcare environment.
• Strong understanding of utilization management, medical necessity criteria, and regulatory compliance (e.g., CMS, NCQA, URAC).
• Required to uphold compliance principles as outlined in the Code of Conduct and related policies. Actively supports and participates in mandatory Corporate Compliance Program training initiatives annually or as required.
• Proficient in Microsoft products (Word, Excel, Powerpoint)
• Excellent leadership, problem-solving, and decision-making abilities.
• Strong communication and interpersonal skills for cross-functional collaboration.

Join our team as we strive for excellence through teamwork, where our patients are #1!

IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Experience Preferred

• In-depth knowledge of healthcare regulations and UM guidelines.
• Strong leadership, team management, and coaching skills
• Prior experience in a supervisory or leadership role within a healthcare setting

Education

Preferred

• Associates or better in Health Administration or related field

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.