Supervisor

Job Overview

This role is essential in the everyday running of the store, providing exceptional customer service at all times. This is achieved by preparing high quality beverages, offering world class service, maintaining the cleanliness of the store, preserve brand standards and comply with all company's regulations. The person in this role needs to have the desire to achieve, evolve and to be able to encourage others to do the same. Attendance and time management are also key attributes to possess.

Supervisor Responsibilities and Duties

· Working with honesty and empathy towards customers and fellow employees

· Supervise the work of the rest of the staff by providing support and ensuring every job is done properly and to company standards.

· Monitor attendance and report any lateness or absence to the manager

· Record expenses and waste.

· Make sure the temperature log books and cleaning duties list are completed without fail

· Preparing beverages and food, maintaining a clean and organized working environment

· Maintaining a customer oriented attitude - putting the customer first at all times with the ability to identify their needs and resolve possible complains with discretion

· Welcoming customers, accepting orders and payments

· Promoting the products of the store using up-selling methods

· Following right procedures for cash-ups and cash handling

· Takes personal responsibility in their training and learning process and contributes in the training of new employees encouraging them to achieve more

· Cash-up and report to the manager of any problems that might occur.

· Reporting the limited willingness of others to contribute to their role

• Key Characteristics

· Effective communication with customers and colleagues ensuring that positive impact is achieved

· Flexible, organized and adaptive to change

· Energetic with a positive and friendly attitude

· Ability to work in a team inspiring others to perform at their best

· Responsible individual with the drive to achieve, making things happen and seeing things through for the benefit of the store and others.

· Ability to work under pressure during busy periods maintaining the high standards of the store.

· Reliability - Time management and consistent attendance

Qualifications

· Barista experience will be preferable

· Full training to comply to our standards will be provided

· Customer service experience is a must (at least two years)

· Supervisor experience (at least one year)

Expansion plan:

With 2 central locations over 8 years our plan is to grow with our franchise strategy and get at least 10 stores in the next 2 years.

Benefits:

· Free drinks on shift

· 50% discount on beverages when not on a shift

· 40% discount on food

· 28 Paid holidays

Paid development courses (Barista skills, Operations,Managment etc)

· Further opportunities for progression in store and as the company expands into more locations with our plan to have 10 franchise stores within the next 2 years.

Job Type: Full-time

Pay: £13.15 per hour

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Sick pay
• Store discount

Experience:

• Hospitality: 2 years (required)
• Supervising experience: 1 year (required)

Work Location: In person