Supervisor

At the heart of Hitchin, The Radcliffe Arms is your local for great food, great drinks, live sport and good times shared. Fresh from a stylish refurbishment, we’ve reimagined the pub as a vibrant social hub, bringing together relaxed brunches, premium drinks, interactive darts and unforgettable match days under one roof.

Position:

Supervisor duties include:

• Taking responsibility for the customer journey, ensuring their experience is second to none
• Taking accurate orders and working closely with kitchen staff
• Ensuring payments and receipts are correct
• Confidently recommending menu and drinks offerings
• Observing service and standards and reporting any incidents or issues
• Being a supportive and proactive leader

Requirements:

You will need to demonstrate:

• Previous Leadership experience in a hospitality or customer facing environment
• Enthusiasm and passion for food and beer
• The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
• A result driven and ambitious individual keen to develop your career and your teams

Other information:

We will offer you a great package:

• £13.21 - £14.00 p/h + tips
• Up to 28 days holiday
• Company Pension scheme
• Retail and beer discounts
• Fun culture surrounded by a supportive team
• 50% off food on shift
• Refer a friend Bonus
• Employee Assistance programme
• Benefits portal
• Career development programme
• 30% dining discount of all managed houses
• Great working environment and great prospects!