Supervisor

Job Overview

We are seeking an energetic and motivated Shift Leader/Supervisor to join our all-day café team at Southern Grounds! In this dynamic role, you will lead by example, ensuring smooth daily operations while delivering exceptional customer service. This is a hands-on role, and will require wearing different hats and working all positions in the cafe. Your enthusiasm and leadership will inspire your team to create a welcoming environment, craft high-quality beverages, and maintain the highest standards of food safety and cleanliness. This position offers an exciting opportunity to develop your leadership skills within a fast-paced, customer-focused setting.

Responsibilities:

• Oversee daily café operations during your shift, ensuring efficient service and quality standards are met.
• Lead and motivate team members to deliver outstanding customer experiences through friendly engagement and attentive service.
• Prepare and serve a variety of coffee beverages, food items, beer and wine with precision and consistency.
• Manage cash handling, Toast POS transactions, and cashiering duties accurately.
• Monitor food safety protocols, food handling procedures, and cleanliness standards to ensure compliance with health regulations.
• Assist in training new team members on food preparation, serving techniques, POS systems, and customer service best practices.
• Support inventory management by tracking supplies, restocking stations, and minimizing waste through effective time management.

Skills

• Proven experience as a barista with strong coffeemaking skills and knowledge of the food industry standards.
• Kitchen experience is a plus.
• Familiarity with Toast POS.
• Excellent time management skills to prioritize tasks efficiently during busy shifts.
• Strong customer service skills with the ability to handle diverse customer needs professionally.
• Leadership qualities to guide team members, resolve conflicts, and maintain a positive work environment.
• Basic math skills for cash handling, retail math calculations, and sales reconciliation.
• Knowledge of food safety practices, food preparation techniques, and proper food handling procedures.

Join us as a Supervisor where your energy fuels our success! Bring your passion for coffee, leadership talents, and dedication to creating memorable experiences for every guest — all while advancing your career in a lively café environment!